Amy Milyard
Pueblo,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
Ent Credit Union
10.2019 - 09.2023
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
- Improved client satisfaction rates by providing timely communication and updates on loan statuses.
- Full Time 40+ hours/week
Consumer Lending Specialist
Ent Credit Union
09.2016 - 10.2019
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Achieved sales targets consistently, contributing to overall branch growth and profitability.
- Full Time 40+ hours/week
Consumer Lending Coordinator
Ent Credit Union
09.2013 - 09.2016
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Reduced loan processing time with effective communication between departments and clients.
- Assisted borrowers in understanding loan terms, preventing confusion and promoting transparency throughout the process.
- Full Time 40 hours/week
Mortgage Loan Processor
Wells Fargo Bank
05.2012 - 08.2013
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Full Time 40 Hours/Week
Project Manager
El Paso County Dept of Health
06.2008 - 06.2010
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Residential Real Estate Appraiser
Colorado
09.2001 - 04.2008
- Enhanced property valuation accuracy by conducting thorough research and analysis of market trends, comparable properties, and local economic factors.
- Collaborated with real estate agents, mortgage lenders, and homeowners to gather relevant property information for accurate appraisals.
- Developed strong relationships with clients through exceptional customer service skills, including clear communication and prompt response times.
- Full Time 40+ hours/week
Education
Bachelor of Science - Agribusiness Management
Arizona State University
Tempe, AZ01.1999
Skills
- Residential Mortgage Lending Regulations
- Attention to detail
- Organizational skills
- Document Analysis
- Customer service
- Relationship building
- Product knowledge
- Decision-making
- Problem-solving
- Strong communication
- Financial analysis
- Time management
Certification
NMLS, 970283
Timeline
Mortgage Loan Originator
Ent Credit Union
10.2019 - 09.2023
Consumer Lending Specialist
Ent Credit Union
09.2016 - 10.2019
Consumer Lending Coordinator
Ent Credit Union
09.2013 - 09.2016
Mortgage Loan Processor
Wells Fargo Bank
05.2012 - 08.2013
Project Manager
El Paso County Dept of Health
06.2008 - 06.2010
Residential Real Estate Appraiser
Colorado
09.2001 - 04.2008
Bachelor of Science - Agribusiness Management
Arizona State University