AMY MOEVES
Cincinnati,OH
Summary
Healthcare professional driven to deliver high-quality patient care and effective case management. Expertise in care coordination and patient advocacy, fostering strong communication and collaboration within multidisciplinary teams. Known for adaptability and results-oriented approach in dynamic healthcare environments.
Overview
18
18
years of professional experience
Work History
Administrator
Queen City Skilled Care
02.2022 - 12.2024
- Possessed a critical understanding of healthcare systems, management and strategic planning to meet agencies growth goals.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Organized Intake workflow and delegated tasks effectively to ensure timely initiation of care.
- Collaborated with hospitals, skill nursing facilities, physician office and infusion pharmacy case managers/discharge planners to ensure seamless care transition of patients to ensure positive outcomes.
Branch Manager
Interim HealthCare
08.2020 - 02.2022
- Responsible for all aspects of branch operations, including sales, marketing and financial results.
- Provided RN case management of skilled and non skilled home care patients. Facilitated positive relationships with hospital, skilled nursing and rehab facilities.
- Ensured overall compliance with all federal, state and local government laws and regulations as well as policies and procedures of Interim HealthCare.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Clinical Manager
Queen City Skilled Care
11.2018 - 08.2020
- Assisted Intake with home care referrals, assessed appropriateness of ordered services and communicated daily with case managers in acute care, primary care and community liaisons when additional services were recommended.
- Effectively managed a team of 50 clinicians to support a patient census that increased from 80 patients to 450 patients in an 18-month period.
- Provided orientation and support to field RN case managers, engaged in proactive supervisory practices and facilitated a positive work environment.
Clinical Performance Nurse
Sound Physicians
08.2017 - 10.2018
- Supported bedside clinical providers by monitoring quality, tracked important metrics and process improvements to ensure the best possible care for Sound patients.
- Collaborated with physicians, case managers, clinical staff to ensure patient was discharged to the most appropriate level of care to meet their needs by assessing medical condition, functional abilities, and support systems at home.
- Followed up with discharged patients to ensure they were receiving ordered services, evaluated progress and recommended adjustments in care to improve patient wellbeing and outcomes.
Home Health RN Case Manager
Care Connection of Cincinnati
06.2010 - 08.2017
- Managed complex caseloads and tailored individual care plans based on the comprehensive subjective and objective assessment of patients.
- Provided skilled interventions to achieve positive patient outcomes.
- Monitored agency wound care patients treatment plans for consistency and efficacy. Conferenced with primary home care nurse and physicians when appropriate.
- Served as the certified wound care resource for home care agency staff, assisted in staff orientation and provided wound care consults when appropriate.
- Trained clinical staff on wound etiology, pathophysiology of wounds and wound healing.
Staff RN
UC Health
08.2006 - 06.2010
- Provided direct patient care in the hospital setting as a critical care nurse in the Burns Special Care Unit.
- Served adult patients with burn injury and reconstruction, ENT reconstructive surgery, airway surgery and complex wounds.
Education
Bachelor's - Applied Health Science/Dietetics
University of Cincinnati
Cincinnati, Ohio06.1999
Diploma - Registered Nurse RN.328549, Multistate License
The Christ Hospital College of Nursing
Cincinnati, Ohio06.2006
Skills
- Certified Wound Care Nurse
- Leadership
- Training and Development
- Staff Recruitment and Retention
- Case Management
- Patient and Family Education
- EHR Proficiency
Timeline
Administrator
Queen City Skilled Care
02.2022 - 12.2024
Branch Manager
Interim HealthCare
08.2020 - 02.2022
Clinical Manager
Queen City Skilled Care
11.2018 - 08.2020
Clinical Performance Nurse
Sound Physicians
08.2017 - 10.2018
Home Health RN Case Manager
Care Connection of Cincinnati
06.2010 - 08.2017
Staff RN
UC Health
08.2006 - 06.2010
Diploma - Registered Nurse RN.328549, Multistate License
The Christ Hospital College of Nursing
Bachelor's - Applied Health Science/Dietetics
University of Cincinnati
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