Amy Mojica
Mount Vernon
Summary
Manager with a proven track record at Shake Shack, excelling in team leadership and customer service. Spearheaded initiatives that significantly enhanced staff performance and customer satisfaction. Expert in cost control and inventory management, achieving notable profit increases. Skilled in decision-making and time management, adept at fostering high-performing teams and optimizing operational efficiency.
Overview
5
5
years of professional experience
Work History
Manager
Shake Shack
06.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
High School Diploma -
Edward A. Reynolds Westside High School
Manhattan06-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Shake Shack
06.2019 - Current
High School Diploma -
Edward A. Reynolds Westside High School