Amy Montopoli
FORT LAUDERDALE
Summary
Strategic and results-driven professional with over 15 years of experience in executive leadership support, event management, ticketing operations, and community engagement. Proven track record in leading high-performing teams, executing large-scale events, and developing strategic partnerships. Adept at enhancing customer experiences, managing stakeholder relations, and driving operational efficiency.
Overview
16
16
years of professional experience
Work History
Manager, Ticketing and Special Events
Major League Baseball
01.2012 - 08.2021
- Managed all ticketing operations for regular season, postseason, and special events, including All-Star Games, World Series, Field of Dreams and World Baseball Classic games.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic plans to achieve organizational goals and objectives.
- Led collaboration with third-party ticketing vendors and implemented digital/mobile ticketing systems for increased efficiency.
- Directed a team of ticketing and event staff, ensuring seamless event/game-day operations and a best-in-class fan experience.
- Partnered with marketing and promotions teams to drive awareness and attendance at special events.
- Directed ticketing operations and logistics for major events, including concerts, sports, and community events, servicing tens of thousands of patrons annually.
- Implemented digital ticketing solutions, increasing customer satisfaction and reducing processing time by 25%.
- Cultivated relationships with vendors, sponsors, and local partners to maximize event impact and profitability.
- Oversaw annual budget reporting and cost control measures to meet financial targets.
- Coordinated VIP and hospitality events and experiences.
Director, Executive Office and Community Relations
Davis Vision, Inc.
01.2006 - 12.2011
- Served as a key liaison between the executive office and community organizations, promoting the company’s mission and public image.
- Developed and executed corporate social responsibility (CSR) initiatives, leading to a 40% increase in community engagement metrics.
- Managed executive correspondence, and internal communications across departments and regional offices.
- Planned and represented Davis Vision at benefit fairs, open enrollment meetings and hospitality events enhancing brand visibility and stakeholder trust.
- Led the development and execution of community outreach programs to increase brand awareness.
- Collaborated with nonprofit organizations, schools, and local businesses to promote vision clinics.
- Oversaw a team responsible for planning and executing 30 events annually.
- Managed public relations efforts to secure media partnerships, resulting in a significant increase in community engagement.
- Developed strategic plans for corporate social responsibility (CSR), aligning initiatives with company mission and goals.
Skills
- Event & Ticketing Management
- Executive Communication
- Community Engagement & Outreach
- Strategic Planning
- Budget Oversight and Reporting
- Strategic cross-team coordination
- Proficient in ticketing platform management
- Proficient in Microsoft Office Suite
- Staff training and development
- Verbal and written communication
- Complex Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteTimeline
Manager, Ticketing and Special Events
Major League Baseball
01.2012 - 08.2021
Director, Executive Office and Community Relations
Davis Vision, Inc.
01.2006 - 12.2011
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