AMY MONTOYA
San Antonio,TEXAS
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
3
3
years of professional experience
Work History
Fraud Specialist II
JP Morgan Chase
07.2023 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Developed and implemented procedures to detect and prevent fraud.
Receptionist
Rudy Castillo Law Firm
12.2022 - 05.2023
- Answered phone promptly and directed incoming calls to correct offices as well as resolving client questions or concerns in escalations.
- Maintained confidentiality of information regarding clients and company and assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
Patient Coordinator
San Antonio Eye Center
09.2021 - 01.2022
- Answered high volume of incoming calls and assisted walk-in patients to schedule appointments in clinic or at other operating partner locations.
- Acted as main point of contact for patients, doctors, and clinical staff by closely reviewing medical charts and maintaining high levels of communication
- Maintained confidentiality of patient data and condition to safeguard health information.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Patient Services Representative
WellMed Medical Management
06.2021 - 09.2021
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Scheduled preventative healthcare appointments for patients with high risk indicators of chronic disease development.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
Education
Associate of Science - Diagnostic Medical Sonography
St. Phillip's College
San Antonio, TexasCertification - Certified Nursing Aide
Amarillo College
Amarillo, TX08.2019
Skills
- Internal Controls
- Transaction Monitoring
- Fraud Prevention
- Investigation Techniques
- Data Analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fraud Specialist II
JP Morgan Chase
07.2023 - Current
Receptionist
Rudy Castillo Law Firm
12.2022 - 05.2023
Patient Coordinator
San Antonio Eye Center
09.2021 - 01.2022
Patient Services Representative
WellMed Medical Management
06.2021 - 09.2021
Associate of Science - Diagnostic Medical Sonography
St. Phillip's College
Certification - Certified Nursing Aide
Amarillo College