Amy Mooring
Blackwell,OK
Summary
Organized Patient Service Representative with 18 years of experience in office management. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
30
30
years of professional experience
Work History
Patient Services Representative
Valir Physical Therapy/ Northern Therapy And Rehab
09.2006 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Organized patient records and database to facilitate information storage and retrieval.
- Providing excellent customer service by promptly answering patient inquiries.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Computer Technician
Sykes Inc.
04.1997 - 05.2005
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Installed and configured operating systems and applications.
Home Health Aide
Kimberly Quality Care
06.1994 - 04.1997
- Provided mobility assistance such as walking and regular exercising.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Researched and recommended community resources to meet clients' needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
Blackwell High School
Blackwell, OK05.1993
Skills
- Referral Coordination
- Administrative and Office Support
- Communicating to Patients and Families
- Schedule Coordination
- Collections Management
- Insurance Billing
- Database Search and Data Entry Skills
- Technical Troubleshooting
- Insurance verifying
- Documenting and Recording Information
- Creating liens/lein releases
Timeline
Patient Services Representative
Valir Physical Therapy/ Northern Therapy And Rehab
09.2006 - Current
Computer Technician
Sykes Inc.
04.1997 - 05.2005
Home Health Aide
Kimberly Quality Care
06.1994 - 04.1997
Blackwell High School
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