Amy Morris
Akron,OH
Summary
Accomplished Senior Underwriter with a proven track record at Allstate Insurance Co, adept in enhancing customer satisfaction and streamlining operations. Excelled in project management and fostering customer relations, leading to significant improvements in service quality. Skilled in team motivation and operational efficiency, consistently achieving and surpassing performance goals.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Spee D Foods
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Senior Underwriter
Allstate Insurance Co
04.2004 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Business
Coventry HIgh
Akron, OH05.1990
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Schedule oversight
- Meeting facilitation
- Recruitment and hiring
- Reporting and documenting
- Orientating and training
- Customer service and satisfaction
- Customer Relations
Timeline
Assistant Manager
Spee D Foods
03.2022 - Current
Senior Underwriter
Allstate Insurance Co
04.2004 - 11.2022
Business
Coventry HIgh