Amy Murphy
Menoken,ND
Summary
Detail-oriented Registered Medical Assistant proficient in patient engagement, regulatory compliance, and healthcare software. Committed to maintaining HIPAA standards and enhancing patient care through effective communication.
Overview
24
24
years of professional experience
Work History
Registered Medical Assistant
Sanford
Bismarck, North Dakota
08.2021 - Current
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Streamlined exam room and medical equipment organization to support efficient patient care.
- Ensured patient comfort during visits and procedures through attentive engagement.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Ensured all medical equipment was functioning properly prior to use.
- Performed patient assessments, including vital signs and medical history documentation.
- Documented notes during patient visits.
- Facilitated patient treatment by relaying messages and updates to physicians regarding concerns and refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Certified Nursing Assistant
Sanford Health
Bismarck, North Dakota
09.2019 - 08.2021
- Documented patient care activities accurately in electronic health records.
- Communicated effectively with patients and families about care plans.
- Participated in training new staff on care procedures and protocols.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Responded quickly to emergency situations involving sudden illness or injury.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Participated in educational programs related to nursing assistant skills development.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Property Manager
Buchholtz Properties
Fargo, North Dakota
11.2015 - 09.2019
- Managed tenant relations, resolving concerns promptly to enhance satisfaction.
- Coordinated property maintenance and repair requests efficiently.
- Oversaw lease agreements, ensuring compliance with property policies to protect owner interests.
- Conducted property inspections to maintain quality standards.
- Trained and supervised staff to enhance operational efficiency.
- Handled resident complaints and expedited maintenance requests.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed strong relationships with owners and tenants, minimizing conflicts and fostering a positive community.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Oversaw daily operations, maintenance, and administration of various properties.
Certified Medical Assistant
Sanford Health
Bismarck, North Dakota
11.2010 - 11.2015
- Monitored vital signs and promptly communicated changes to nursing staff, ensuring timely interventions.
- Documented patient care activities accurately in electronic health records.
- Supported the nursing team in maintaining a clean and safe environment.
- Participated in training new staff on care procedures and protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Cleaned and sanitized patient rooms according to established protocols.
- Observed and reported physical, emotional, and symptomatic changes in patient conditions to facilitate prompt medical care.
- Developed trusting relationships with patients, caregivers, and healthcare teams to support achievement of individual care plan goals.
- Participated in educational programs related to nursing assistant skills development.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Lead Pharmacy Technician
CVS Pharmacy
Bismarck, North Dakota
02.2002 - 11.2010
- Supervised pharmacy operations and workflow to ensure efficiency and accuracy.
- Oversaw day-to-day pharmacy operations, including staffing schedules, to optimize workflow.
- Trained new pharmacy technicians on procedures and software usage.
- Processed prescription orders using pharmacy management systems effectively.
- Communicated with healthcare providers regarding medication therapies and patient needs.
- Ensured compliance with federal and state regulations in all pharmacy practices.
- Addressed customer inquiries and provided medication counseling.
- Collaborated with team members to improve service delivery and patient care processes.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Prepared sterile products according to established standards and procedures.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Addressed and resolved patient complaints and concerns.
- Streamlined workflow processes to ensure timely and accurate medication dispensing.
- Managed the pharmacy's electronic health records system.
- Cultivated strong relationships with patients and healthcare providers to enhance communication and trust.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Maintained proper storage and security conditions for drugs.
- Mixed pharmaceutical preparations according to written prescriptions.
Education
Medical Assistant - Nursing
Dakota College At Bottineau
Bottineau, ND05-2021
Certificate - Pharmacy Technician
North Dakota State College of Science
WahpetonSkills
- Medical terminology
- Healthcare software
- HIPAA compliance
- Attention to detail
- Time management
- Effective communication
- Active listening
- Conflict resolution
Accomplishments
- Friend of Nursing Award 2025
Timeline
Registered Medical Assistant
Sanford
08.2021 - Current
Certified Nursing Assistant
Sanford Health
09.2019 - 08.2021
Property Manager
Buchholtz Properties
11.2015 - 09.2019
Certified Medical Assistant
Sanford Health
11.2010 - 11.2015
Lead Pharmacy Technician
CVS Pharmacy
02.2002 - 11.2010
Medical Assistant - Nursing
Dakota College At Bottineau
Certificate - Pharmacy Technician
North Dakota State College of Science