Amy Murray
Westerville,OH
Summary
Experienced CRM/SIS Manager with proven ability to manage infrastructure and developed processes to streamline operations. Adept at implementing innovative solutions to improve enrollment data operations efficiency and reliability. Demonstrated expertise in managing CRM operations to serve multiple departments across campus and enhancing application processes.
Overview
11
11
years of professional experience
Work History
Enrollment Data & Systems Manager
Otterbein University
07.2017 - Current
- Drafted management policies to streamline and define users within Element CRM.
- Streamlined processes by implementing data imports and exports for student application data.
- Implemented monitoring tools to proactively identify potential application data issues before they escalated into data integrity problems, minimizing disruptions to daily operations.
- Championed continuous improvement initiatives working with the IT department for data file automated uploads to Banner SIS.
- Managed staff that processed multiple application types (FTF, ATO, International, Graduate and CCP) resulting in over 4,500 submissions for potential enrollment (SP24-AU24).
Instructional Aide
Lakota Local Schools
07.2013 - 05.2016
- Provided support during classes, group lessons, and classroom activities for K-1 grades.
- Managed resources effectively, ensuring that instructional materials were readily available when needed by both teachers and students.
- Oversaw students in classrooms, recess and common areas to monitor, enforce rules, and support lead teacher.
Education
Bachelor of Science - Environmental Studies
Ohio Northern University
Ada, Ohio05-1995
Skills
- Reconciliation of data between Element CRM and Banner Student Information System
- Processing admission files for final decision notification
- Element CRM infrastructure management
- Importing and identifying inquiries/prospects
- Data queries and reporting from CRM and Banner
- Data center operations including test score imports, transcript review/data management
- Training documentation and support for onboarding new staff and tracking prospective students
Timeline
Enrollment Data & Systems Manager
Otterbein University
07.2017 - Current
Instructional Aide
Lakota Local Schools
07.2013 - 05.2016
Bachelor of Science - Environmental Studies
Ohio Northern University
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