Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Nicely

Monroe,Ohio

Summary

Experienced Senior Lead Registered Medical Assistant with a proven background in managing clinical tasks and delivering exceptional patient care. Skilled in enhancing operational efficiencies and supporting medical teams to provide high-quality healthcare services. Demonstrated expertise in patient communication, medical record management, and prior authorizations. Committed and dedicated to making a positive impact in the field.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Lead Medical Assistant

UC Health Pain Medicine
02.2022 - Current
  • Managed insurance prior authorizations and appeals for medications to facilitate timely access to necessary treatments for patients.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Managed patients with IDDS pain pumps. Ordering medication and maintaining up to date records.
  • Performed clinical duties that included: assisting Physician with patient examinations and treatment, setting up for injections, drawing up medications, accessing pain pumps by using sterile technique, ordering pain pump medications, post operative patient care, suture and staple removal and general patient care
  • Administrative duties included, maintaining and reviewing patient's medical charts by using EMR, prescription refills, scheduling appointments, answering and responding to patient phone calls, outpatient radiology precertification, medication prior authorizations, scanning documents and submitting worker's compensation information
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.

Senior Lead Medical Assistant

UC Health Pain Medicine
07.2010 - 07.2019
  • Performed clinical duties that included: assisting Physician with patient examinations and treatment, setting up for injections, drawing up medications, accessing pain pumps by using sterile technique, ordering pain pump medications, post operative patient care, suture and staple removal and general patient care
  • Administrative duties included, maintaining and reviewing patient's medical charts by using EMR, prescription refills, scheduling appointments, answering and responding to patient phone calls, outpatient radiology precertification, medication prior authorizations, scanning documents and submitting worker's compensation information
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Instrument sterilizations, stocked inventory, stocked and supplied examination rooms, and ensured cleanliness of examination rooms and equipment
  • Assisted with yearly Clinical Competency training for Medical Assistants, New hire training
  • Software knowledge with Centricity Electronic Medical Records 9.2 version and EPIC

Medical Assistant

Tri-County Urology
04.2011 - 06.2011
  • Completed a 6 week externship
  • Performed clinical duties that included: UA, Bladder scans, cystoscopes, setting up procedure trays, injections, assisted with catheters and vasectomies
  • Administrative duties included; filling, charting, prescriptions refills, outpatient radiology precertification, and medication prior authorizations
  • Instrument sterilization, specimen processing, and stocked inventory

Receptionist; Kennel Assistant

Liberty Veterinary Hospital
08.2004 - 03.2006
  • Customer service and patient care
  • Answering multiple phone lines
  • Assisting with surgical procedures
  • Scheduling for appointments, grooming, surgeries, and boarding
  • Responsible for opening and closing down the office

Receptionist

Colerain Animal Clinic
02.2004 - 07.2004
  • Customer service
  • Responsible for opening and closing down the office
  • Scheduling for appointments, grooming, surgeries, and boarding
  • Answering multiple phone lines and medication refills

Education

Medical Assistant -

Ross Institute of Medical and Dental Technology
05.2010

Skills

  • Clinical leadership
  • Clinical Workflow Optimization
  • Prior Authorization knowledge
  • Effective Appeal Submission Processes
  • Medical terminology knowledge
  • HIPAA compliance
  • Claims Processing and Verification
  • Patient education and counseling
  • EMR / EPIC
  • Medical office administration
  • Healthcare Reporting Standards
  • Critical thinking

Certification

  • Registered Medical Assistant

American Medical Technologists


Timeline

Senior Lead Medical Assistant

UC Health Pain Medicine
02.2022 - Current

Medical Assistant

Tri-County Urology
04.2011 - 06.2011

Senior Lead Medical Assistant

UC Health Pain Medicine
07.2010 - 07.2019

Receptionist; Kennel Assistant

Liberty Veterinary Hospital
08.2004 - 03.2006

Receptionist

Colerain Animal Clinic
02.2004 - 07.2004

Medical Assistant -

Ross Institute of Medical and Dental Technology

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Amy Nicely