Amy Nichols
Charleston,WV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals. Has experience in former Customer Service and Market Research pollster positions. Prides oneself with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
House Cleaner
Self-employeed
Charleston, WV
05.2019 - Current
- Clean residential spaces using effective techniques and eco-friendly products.
- Organize cleaning schedules to maximize efficiency and client satisfaction.
- Maintain inventory of cleaning supplies, ensuring readiness for all tasks.
- Assess client needs to customize cleaning services and improve retention rates.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Pollster
McMillon Research
Charleston, WV
04.2015 - 08.2018
- Conducted comprehensive surveys to gather public opinion on various topics.
- Analyzed data trends to provide actionable insights for client strategies.
- Collaborated with team members to refine survey methodologies and enhance accuracy.
- Developed targeted questionnaires based on demographic insights and research objectives.
- Maintained strict confidentiality of sensitive information, upholding the integrity and ethical standards of the polling industry.
Customer Service Representative
NCO Financial
Charleston, WV
05.2012 - 11.2013
- Resolved customer inquiries efficiently using CRM systems to enhance service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Third Base Assistant
Kanawha County Board of Education
Charleston, WV
08.2008 - 06.2009
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Science - Health Administrative Services
Colorado Technical University
Colorado Springs, CO06-2018
Associate of Science - Legal Office Assisting
WVJC
Charleston, WV11-2012
Certificate of Technical Studies - Health Occupations
Carver Career Center
Charleston, WV06-2008
High School Diploma -
Capital High School
Charleston, WV05-2008
Skills
- Data collection
- Confidentiality assurance
- Call center experience
- Computer proficiency
- Conflict & complaint resolution
- Professional telephone demeanor
- Call center operations
- Account updating
Timeline
House Cleaner
Self-employeed
05.2019 - Current
Pollster
McMillon Research
04.2015 - 08.2018
Customer Service Representative
NCO Financial
05.2012 - 11.2013
Third Base Assistant
Kanawha County Board of Education
08.2008 - 06.2009
Associate of Science - Health Administrative Services
Colorado Technical University
Associate of Science - Legal Office Assisting
WVJC
Certificate of Technical Studies - Health Occupations
Carver Career Center
High School Diploma -
Capital High School