Amy Novy
Inver Grove Heights,MN
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
19
19
years of professional experience
Work History
Esthetician
ProSkin
Bloomington, MN
08.2010 - Current
- Ensured compliance with state regulations related to sanitation and health standards.
- Assisted in the development of customized skin care regimens for clients.
- Attended continuing education courses related to esthetics industry advancements.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Maintained cleanliness of treatment room and equipment between appointments.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Built positive client relationships and guided clients through treatments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
Bartender
Moose Bar & Grill
Minneapolis, MN
03.2023 - 01.2024
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
Bartender
Star Bar
Columbia Heights , MN
03.2005 - 09.2012
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Upsold customers from shelf to premium brands to help boost sales.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
Advanced Practice Esthetician - Esthetics
Tspa
New Hope, MN03-2010
Skills
- Buffet setup and takedown
- High-volume dining
- Menu presentation
- Upselling techniques
- Point of Sale (POS) system operations
- Conflict Management
- Menu Memorization
- Liquor, wine, and food service
- Order Accuracy
- Tableside Service
- Food safety understanding
- Dining customer service
- Table Bussing
- Cash Handling
- Guest service
- Strong leadership
- Customer Service Management
- Order Taking
- Wine Knowledge
- Price memorization
References
References available upon request.
Timeline
Bartender
Moose Bar & Grill
03.2023 - 01.2024
Esthetician
ProSkin
08.2010 - Current
Bartender
Star Bar
03.2005 - 09.2012
Advanced Practice Esthetician - Esthetics
Tspa