Summary
Overview
Work History
Education
Skills
Activities
Certification
Accomplishments
Timeline
Generic

Amy O'Hearn

Manchester

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Support Specialist

Comcast
Manchester
01.2024 - Current
  • Tracked sales leads and opportunities within the company's CRM system.
  • Participated in weekly team meetings to discuss strategies for achieving goals.
  • Provided administrative support to the sales team as needed.
  • Maintained accurate records of customer orders and inquiries.
  • Created Service Order agreements for sales.

Northeast Division Auditing

Comcast Business Services Revenue
NH
03.2016 - 01.2024
  • In 2016, I advanced to my current Northeast Division Auditing role after the Business dedicated Financial Recovery work to a centralized team of 8 analysts
  • In my role, I recovered >$20M + in revenue from SMB and Hospitality
  • Trained and supported the new care Hospitality team
  • Provide ongoing coaching, feedback, training, and support to Customer Service/Order Processing PM Hospitality Teams
  • Work on Hospitality rebuilds and corrections by sending the customer 30 days' notice and then making accurate corrections
  • Continued partnership with the HQ Finance Teams on monthly Business and National accounts auditing
  • Systems I work in Singleview, CSG, Excel, Word, Century, Pulse, Eslam, Salesforce, Orion SQO, Orion ODO, Workbench, IP Control, Eslam, House Mis Tool, Café, Eden, EROne, Cloud, Blue Planet, Scout Monitor, My Source
  • Assisted in all Northeast Division Billing Migrations
  • I received recognition from the Corporate Philadelphia office for my efforts.

Business Services Specialist

Comcast Business Services
Manchester
10.2010 - 03.2016
  • Transitioned to this role in 2010, following my time as CSR with our Residential Services group
  • Performed quality checks, coaching, and monthly training, Representing Customer Service/Operations
  • Oversaw the migration of over 50,000 + customers to the new Billing System
  • Supported Northeast Division CB Teams in recovering over $500K monthly revenue
  • Trained staff and developed orientation programs to ensure rapid training

Customer Service Representative

Comcast
Manchester
03.2005 - 10.2010
  • Face-to-face customer service, reviewing accounts/payments/equipment returns or pick-up
  • Worked at all locations in NH for Comcast Service Centers and Best Buy/Circuit City/Walmart/Malls.

Education

Medical Billing & Coding Diploma - Medical Billing & Coding

Bryant & Stratton College
Buffalo, NY
08.2024

High School Diploma -

Londonderry High
Londonderry, NH
01.1999

Skills

  • Problem-Solving
  • Written Communication
  • Quality Assurance
  • Analytical
  • Active Listening
  • Organization
  • Planning
  • Self-Directed
  • Organizational Skills
  • Verbal Communication
  • Customer Service
  • Project Planning
  • Problem Resolution
  • Clerical Support
  • Medical coding
  • Electronic health records
  • Data entry
  • Regulatory compliance
  • Customer service
  • Problem solving
  • Team collaboration

Activities

A performance-driven and versatile operations Specialist. Who has demonstrated progressive leadership by increasing efficiency, improving processes, and the overall customer experience while advancing organizational change initiatives and building brand awareness through training, developing, and nurturing customer-facing company talent.

Certification

  • Medical Billing & Coding

Accomplishments

  • Honor's
  • Deans List

Timeline

Sales Support Specialist

Comcast
01.2024 - Current

Northeast Division Auditing

Comcast Business Services Revenue
03.2016 - 01.2024

Business Services Specialist

Comcast Business Services
10.2010 - 03.2016

Customer Service Representative

Comcast
03.2005 - 10.2010

Medical Billing & Coding Diploma - Medical Billing & Coding

Bryant & Stratton College

High School Diploma -

Londonderry High

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