Amy Osterberger
Boca Raton,FL
Summary
I am a skilled individual with a deep understanding of hard work and dedication with a driven mindset to do something impactful. I am enthusiastic to leverage experience about neurology as I have recognized its significance in humanistic behaviors. I am eager to explore it further.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
Aerie By American Eagle
Boca Raton, FL
08.2024 - Current
- Handed out pamphlets to encourage sales.
- Restocked shelves at retail locations with products to match planned demonstrations.
- Promoted positive company image through superior customer service experiences.
- Effectively built relationships with both established and potential customers.
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Gathered customer feedback for product development purposes.
- Put together eye-catching displays to attract potential customers and encourage questions.
Front of House Employee
Chick-fil-A
Boca Raton, FL
02.2023 - 09.2024
- Ensured compliance with health and safety regulations within the front-of-house area.
- Worked with managers to report and resolve customer issues or concerns.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Handled customer queries and complaints, ensuring satisfactory resolution.
Education
High School Student -
Boca Raton Community High School
Boca Raton, FLSkills
- Public relations
- Excellent public speaking
- Team leadership qualities
- Data-driven decision making
- Goal-oriented mindset
- Maintenance
- Collecting and organizing data
Accomplishments
- Named captain of the Junior Varsity Volleyball team
- Given the Ambassador Award for school volleyball team
Affiliations
- Volleyball athlete since 2022
- Member of National Honors Society
- Member of Students Speak Up For Kids club
- Member of Project Life
- Member of Medical Honor Society
- Member of DECA
Timeline
Brand Ambassador
Aerie By American Eagle
08.2024 - Current
Front of House Employee
Chick-fil-A
02.2023 - 09.2024
High School Student -
Boca Raton Community High School
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