Amy Otte
Lincoln,NE
Summary
Detail-oriented Operations Asset Manager known for reliability and critical thinking. Successfully trained and managed teams to improve efficiency and resolve complex issues, driving operational success and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Operations Asset Manager
Crete Carrier Corporation
Lincoln, NE
11.2014 - Current
- Managed and coached over 60 drivers, improving daily productivity and ensuring timely deliveries.
- Trained and developed dispatch team members, enhancing service quality and operational efficiency.
- Reviewed daily routes, traffic, and weather conditions to adjust service plans accordingly.
- Verified statuses and confirmed delivery schedules through effective communication with drivers and internal staff.
- Resolved reports and complaints, including mechanical breakdowns, weather delays, and product damage in transit.
Safety Director
Schultz Transportation Services Inc.
Lincoln, NE
01.2022 - 09.2022
- Devised and implemented corrective actions to prevent future accidents, enhancing workplace safety.
- Trained and mentored employees on safe practices, resulting in improved compliance with safety standards.
- Maintained accurate documentation of safety audits and incident reports to support compliance and safety analysis.
- Managed and coached drivers on ELD logging in compliance with FMCSA and DOT regulations.
- Researched regulations and provided accurate responses to inquiries.
- Developed recruiting strategies to expand fleet size, overseeing application and onboarding processes.
Collections Representative
Professional Choice Recovery Services
Lincolne, NE
11.2011 - 10.2014
- Advised debtors on payment options and established payment plans, improving financial compliance and increasing likelihood of repayment.
- Utilized skip tracing resources to conduct thorough background checks, ensuring accurate debtor information for effective collections.
- Maintained professionalism under pressure while delivering exceptional service, resolving challenging customer interactions and fostering positive relationships.
Education
Some College (No Degree) - Business Management
Wayne State College
Wayne, NeSkills
- Fleet management
- Compliance management
- Operational training
- Problem solving
- Effective communication
- Conflict resolution
- Critical thinking
- Organizational skills
- Reliability and trustworthiness
- Positive attitude
Timeline
Safety Director
Schultz Transportation Services Inc.
01.2022 - 09.2022
Operations Asset Manager
Crete Carrier Corporation
11.2014 - Current
Collections Representative
Professional Choice Recovery Services
11.2011 - 10.2014
Some College (No Degree) - Business Management
Wayne State College