Amy Owens-Danna
Fort Worth,TX
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
14
14
years of professional experience
Work History
Florist Boutique Owner
Enchanted Gardens By Amy
Fort Worth, TEXAS
01.2022 - Current
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Personal Driver
Uber
Fort Worth, TX
01.2016 - Current
- Engaged in polite conversation when appropriate to encourage passenger comfort.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Protected well-being of passenger by adjusting appropriately to changing environmental conditions like harsh weather and traffic.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Retrieved wheelchairs and other mobility aids for passenger convenience and safety.
- Utilized various computer devices and systems for more competent navigation.
Mail Carrier
United States Post Office
Fort Worth, TX
03.2020 - 12.2021
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 400 customers per shift.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Customer Service Enrollment Specialist
Uhaul Moving And Storage
Fort Worth, TX
03.2012 - 05.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Described product highlights and benefits to help guide purchasing decisions.
- Finalized sales and collected necessary deposits.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX06.1998
Skills
- Problem Anticipation and Resolution
- Efficiency and Time Management
- Dependable and Trustworthy
- Customer Accounts Management
- DOT Rules
- DOT Requirements
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Customer Account Management
Timeline
Florist Boutique Owner
Enchanted Gardens By Amy
01.2022 - Current
Mail Carrier
United States Post Office
03.2020 - 12.2021
Personal Driver
Uber
01.2016 - Current
Customer Service Enrollment Specialist
Uhaul Moving And Storage
03.2012 - 05.2017
High School Diploma -
West Mesquite High School
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