Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Amy Paglia
Rolling Meadows,IL
Work Preference
Summary
Dynamic food service professional with extensive experience at Texas Roadhouse, excelling in cash handling and relationship management. Proven track record of enhancing customer satisfaction through attentive service and effective upselling, resulting in increased revenue. Skilled in maintaining cleanliness standards and fostering team collaboration to elevate dining experiences.
Overview
8
8
years of professional experience
Work History
Food Server
Meiers Tavern
Wilmette, IL
07.2021 - Current
- Delivered prompt and attentive service to elevate overall dining experience.
- Maximized revenue by upselling menu items and fostering customer engagement.
- Ensured adherence to food safety and sanitation guidelines to mitigate risks of foodborne illnesses.
- Elevated customer satisfaction through delivery of efficient and friendly food service.
- Ensured cleanliness and organization of dining area to enhance guest experience.
- Fostered strong relationships with loyal customers to enhance retention.
- Managed supply restocking during downtime to ensure uninterrupted availability of products and services.
- Exhibited exceptional multitasking abilities by overseeing multiple tables simultaneously while ensuring superior service quality.
- Executed cleaning and closing tasks to ensure operational efficiency in restaurants.
- Executed effective time management strategies to ensure prompt and precise delivery of customer orders.
- Clarified menu items and recommended suitable options to address food allergy concerns.
- Cultivated extensive menu knowledge to deliver precise information and valuable recommendations to guests.
- Managed challenging customer interactions with professionalism, swiftly resolving issues to foster loyalty.
- Ensured workspace organization by promptly clearing tables following diners' departures.
Employee Training Coordinator
Texas Roadhouse Restaurant
Mount Prospect, IL
01.2020 - 07.2021
- Developed and implemented comprehensive training programs for new employees.
- Facilitated ongoing training sessions to enhance staff skills and knowledge retention.
- Coordinated onboarding processes, ensuring seamless integration of new hires into team culture.
- Evaluated training effectiveness through feedback surveys and performance assessments.
- Collaborated with management to identify training needs and align programs with operational goals.
- Streamlined training materials, enhancing clarity and engagement for participants.
- Enhanced employee performance by implementing comprehensive training programs and workshops.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction and content across all departments.
Food Server
Texas Roadhouse
Mount Prospect, IL
01.2020 - 07.2021
- Provided prompt and attentive service to enhance dining experience.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new staff on restaurant protocols and customer service standards.
- Upsold menu items, contributing to increased revenue through enhanced customer relations.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Food Server
Lou Malnatis Pizzeria
Buffalo Grove, IL
11.2018 - 01.2020
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Assisted in hosting events, providing exceptional service to large groups and special occasions.
- Executed daily opening and closing procedures, maintaining operational efficiency.
- Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
Food Server
Sand Valley Golf Resort
Rome, WI
07.2018 - 11.2018
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Enhanced dining experience by providing prompt, courteous service to customers.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Rolling Meadows High School
Rolling Meadows, ILSkills
Cash handling
Food handling
Professional attitude
Order taking
Safe food handling
Cleanliness standards
Relationship management
Service prioritization
Order accuracy
Table setting
Guest relations
Accomplishments
I was voted Employee of the Month at the location I worked. Also, I was voted by management the following month as Malnatis Rockstar which is employee of the month for the entire organization, out of 2000 employees!
Timeline
Food Server
Meiers Tavern
07.2021 - Current
Employee Training Coordinator
Texas Roadhouse Restaurant
01.2020 - 07.2021
Food Server
Texas Roadhouse
01.2020 - 07.2021
Food Server
Lou Malnatis Pizzeria
11.2018 - 01.2020
Food Server
Sand Valley Golf Resort
07.2018 - 11.2018
High School Diploma -
Rolling Meadows High School