Amy Paisie
Jacksonville,FL
Summary
Results-driven leader with custodial and team management experience. Expertise in data entry accuracy and customer satisfaction. Strong skills in inventory management and staff training to enhance operational efficiency. Improved hygiene standards and collaboration to boost team performance. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
RaceTrac
Jacksonville, FL
07.2025 - Current
- Resolved customer complaints with professionalism and empathy, ensuring customer satisfaction.
- Worked with team members to improve customer service experience, fostering a collaborative environment.
- Processed transactions accurately using point-of-sale systems.
- Monitored inventory levels and reported discrepancies to management, contributing to efficient stock management.
- Maintained cleanliness and organization of the store environment.
- Assisted customers with inquiries and provided product information.
- Handled cash transactions accurately and efficiently at the register.
- Collaborated with team members to ensure smooth operations during peak hours.
- Resolved customer complaints and provided effective solutions promptly.
- Stocked shelves and replenished inventory as needed throughout the day.
- Trained new associates on customer service protocols and store policies.
- Monitored fuel pumps for safety compliance and functionality regularly.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Janitor
Challenge Enterprises
Orange Park, FL
09.2018 - 09.2024
- Sanitized and deep cleaned bathroom floors and surfaces, improving hygiene standards
- Sanitized, vacuumed, and maintained dining area while washing kitchen floors before closing, ensuring cleanliness for next day operations
- Performed routine dusting and cleaning of furniture and fixtures to uphold cleanliness standards in the facility.
- Operated floor scrubbers and vacuum cleaners efficiently for optimal results.
- Maintained cleanliness in restrooms, break rooms, and common areas daily.
- Disposed of waste and recyclables according to company guidelines regularly.
- Recorded routine inspection and maintenance activities to ensure facility cleanliness and safety
- Reported maintenance needs to managers, facilitating timely repairs and enhancing facility condition
- Ensured safe handling and disposal of cleaning chemicals to comply with health and safety regulations.
- Monitored cleaning supply levels and requested reordering when inventory ran low, preventing shortages
- Notified building managers about needed repairs to maintain public safety and facility integrity
- Restocked cleaning supplies and equipment as needed throughout the facility.
- Reported safety hazards and maintenance needs to management promptly.
- Collaborated with team members to improve cleaning processes and efficiency.
- Trained new staff on proper cleaning techniques and safety protocols effectively.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Shift Leader
Dunkin' Donuts
Middleburg, FL
11.2015 - 09.2018
- Established and enforced clear goals to keep employees working collaboratively, increasing team productivity
- Maintained operating schedules to provide effective coverage for key areas and achieve daily objectives
- Identified and resolved performance and personnel issues to minimize disruptions to operations
- Interviewed applicants, recommended hires, and evaluated staff performance to strengthen team composition
- Coached and mentored 5 staff members through feedback to support their long-term career development
- Conducted employee evaluations and reviews to support staff development and retention
- Resolved customer complaints and adjusted policies to meet changing needs, improving customer satisfaction
- Supervised team members during busy shifts to maintain efficient service.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels to ensure adequate stock of supplies and products.
- Coordinated shift schedules to optimize staff coverage and workflow efficiency.
- Enforced health and safety protocols to ensure a safe working environment.
- Resolved customer complaints effectively to enhance overall guest satisfaction.
- Conducted quality control checks on food and beverage items before serving.
- Assisted in maintaining cleanliness and organization of the store premises.
Imaging Technician
Geico Insurance Agency
Macon, GA
10.2012 - 09.2015
- Entered data from insurance claims into computer systems, ensuring accuracy and timely processing for claims management
- Scanned documents into computer for various departments, improving workflow and access to critical information
- Utilized ten key pad for efficient data input, contributing to high productivity standards
- Improved typing speed and accuracy through targeted training, enhancing data entry performance
- Used multiple software programs to ensure quality and consistency in document processing
- Conducted quality control checks on images for compliance standards.
- Collaborated with adjusters to ensure timely claim processing.
- Operated imaging equipment for accurate policyholder assessments.
- Assisted in training new technicians on imaging protocols and procedures.
- Recommended improvements for workflow efficiency in imaging operations.
Education
High school or equivalent -
Jones County High School
Gray, GA05-2001
BBA -
Kaplan University
Florida City, FLSkills
- Customer Service Skills
- Cashiering
- Cash Handling
- Front Desk
- Customer Engagement
- Data Entry
- Excel
- Microsoft Word
- Microsoft PowerPoint
- Inventory Management
- Quality Control
- Quality Assurance
- Facility Maintenance
- Administrative Experience
- Shift Management
- Staff Training
- Leadership
- Management
- Multitasking
- Typing
- Communications
- Typing
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Customer Service Associate
RaceTrac
07.2025 - Current
Janitor
Challenge Enterprises
09.2018 - 09.2024
Shift Leader
Dunkin' Donuts
11.2015 - 09.2018
Imaging Technician
Geico Insurance Agency
10.2012 - 09.2015
High school or equivalent -
Jones County High School
BBA -
Kaplan University