Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amy Palmer

Amy Palmer

Aurora,CO

Summary

Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Service Coordinator

Integrity Fire Safety Services
07.2022 - 03.2023
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Communicated with clients and service providers to provide updates on work progress.
  • Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Established and maintained service schedules for several projects to help plan organize workload.
  • Assessed customer needs and developed solutions to meet needs.

Service Coordinator

State Systems Inc.
11.2015 - 07.2022
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Communicated with clients and service providers to provide updates on work progress.
  • Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Established and maintained service schedules for several projects to help plan organize workload.
  • Assessed customer needs and developed solutions to meet needs.

Education

High School Diploma -

West Platte High School
Weston, MO
05.1989

Skills

  • Improve Employee Performance
  • Construction Methods
  • Telephone Communication
  • Adaptability and Flexibility
  • Status Meetings
  • Billing and Accounting Support
  • Building Rapport and Trust
  • Coordinate Work
  • Email Correspondence
  • Spreadsheet Tracking
  • Dependable and Consistent
  • Computerized Maintenance Management
  • Administrative Duties
  • Train Workers
  • Analytical and Critical Thinking
  • MS Office Expertise
  • Phone Inquiries

Timeline

Service Coordinator

Integrity Fire Safety Services
07.2022 - 03.2023

Service Coordinator

State Systems Inc.
11.2015 - 07.2022

High School Diploma -

West Platte High School
Amy Palmer