NATHAN VILLA
Aurora,CO
Summary
Dependable professional with a proven track record of success in enhancing processes and workflows. Recognized for attention to detail and a proactive mindset, enabling effective multitasking in fast-paced environments. Committed to fostering team collaboration and driving operational efficiency.
Overview
18
18
years of professional experience
Work History
Alarm Service Coordinator
Integrity Fire Safety Services
Denver
04.2021 - 01.2025
- Responsible for maintaining technician schedules, coordinating projects for new and existing customers (including invoicing), and dispatching of technicians to customer locations
- Support successful operations consistent with Integrity Fire policies, programs, procedures, including state and federal regulations
- Prioritize calls and dispatch based on severity and availability of appropriate technicians
- Resolved customer complaints and issues to drive satisfaction and loyalty
- Communicated with clients and service providers to provide updates on work progress
Team Lead
WalMart
Aurora
04.2016 - 04.2021
- Manage and oversee a group of 50+ associates to deliver exceptional customer services through the digital platform used by customers
- Resolving customer issues, concerns, refunds, and quality control
- Training, Recruitment, Coaching, Engagement of Associates, Maintaining a high team morale
Medical Assistant
Neurology of the Rockies
Parker
12.2006 - 03.2016
- Check-in: Verify patients information, insurance, new patient paperwork, collect copays/payment on accounts, balancing of daily financials, obtain deductible/benefits for procedures/office visits, triage patient calls and alert doctors of abnormal symptoms, keep track of appointment times and room patients accordingly, vitals, mail, faxing, scanning, open/closing duties
- Check-out: Referral coordination of diagnostic imaging, labs, additional testing, specialist, provide patient education, set future appointments, obtain authorizations for procedures (EMG/NCVS, EMU, Imaging, and EEG) and medications
- Assistant to Physician Assistant: organize providers schedule, respond to all taskmans, call patients with results, call in prescriptions, credentialing (CAQH, CME, Licenses, DEA, vaccines, etc), pull patient records from EPIC/ CORHIO
Education
Associate of Applied Science -
Metropolitan State University of Denver
Denver, CO12.2002
Skills
- Expert in Conflict Resolution
- Proficient in Google Suite
- Proficient in Microsoft Office
- Effective Leadership
- Recruitment Optimization
- Strong Team Collaborator
References
References available upon request.
Timeline
Alarm Service Coordinator
Integrity Fire Safety Services
04.2021 - 01.2025
Team Lead
WalMart
04.2016 - 04.2021
Medical Assistant
Neurology of the Rockies
12.2006 - 03.2016
Associate of Applied Science -
Metropolitan State University of Denver
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