NATHAN VILLA
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Alarm Service Coordinator
Integrity Fire Safety Services
04.2021 - Current
- Responsible for maintaining technician schedules, coordinating projects for new and existing customers (including invoicing), and dispatching of technicians to customer locations
- Support successful operations consistent with Integrity Fire policies, programs, procedures, including state and federal regulations
- Prioritize calls based on severity and availability of appropriate tech
- Inform General Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations
- Resolved customer complaints and issues to drive satisfaction and loyalty
- Communicated with clients and service providers to provide updates on work progress
- Recruited, Hiring/Termination and Managed a service team of up to 15 technicians.
Team Lead
WalMart
04.2016 - 04.2021
- Manage and oversee a group of 50+ associates to deliver exceptional customer services through the digital platform used by customers
- Resolving customer issues, concerns, refunds, and quality control
- Oversee the Digital Platform Analytics to ensure that department is excelling in marketing standards
- Training, Recruitment, Coaching, Engagement of Associates, Maintaining a high team morale.
Medical Assistant
Neurology of the Rockies
12.2006 - 03.2016
- Check-in: Verify patients information, insurance, new patient paperwork, collect copays/payment on accounts, balancing of daily financials, obtain deductible/benefits for procedures/office visits, triage patient calls and alert doctors of abnormal symptoms, keep track of appointment times and room patients accordingly, vitals, mail, faxing, scanning, open/closing duties
- Check-out: Referral coordination of diagnostic imaging, labs, additional testing, specialist, provide patient education, set future appointments, obtain authorizations for procedures (EMG/NCVS, EMU, Imaging, and EEG) and medications
- Assistant to Physician Assistant: organize providers schedule, respond to all taskmans, call patients with results, call in prescriptions, credentialing (CAQH, CME, Licenses, DEA, vaccines, etc), pull patient records from EPIC/ CORHIO.
Education
Associate of Applied Science -
Metropolitan State University of Denver
Denver, COSkills
- Microsoft Office, Google Drive
- Recruitment
- Customer Service
- Leadership
Certification
CPR Certification
Timeline
Alarm Service Coordinator
Integrity Fire Safety Services
04.2021 - Current
Team Lead
WalMart
04.2016 - 04.2021
Medical Assistant
Neurology of the Rockies
12.2006 - 03.2016
Associate of Applied Science -
Metropolitan State University of Denver
CPR Certification
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