Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMY PALMER

Geneva,IL

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

29
29
years of professional experience

Work History

Customer Service Manager

The Comfort Company
10.2006 - Current
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Developed and offered unique discount options to drive interest in new product lines.

Corporate Travel Agent

American Express
06.1995 - 10.2006
  • Increased client satisfaction by providing personalized and efficient corporate travel planning services.
  • Streamlined booking processes for more accurate and timely reservations, improving overall service quality.
  • Negotiated competitive rates with vendors, achieving cost savings for corporate clients.
  • Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
  • Maintained detailed records of all bookings and expenses, supporting accurate billing and reporting processes.

Education

Travel School Certificate - Travel/Business

Boyd Travel School
Pittsburgh, PA
1987

High School Diploma -

Serena High School
Serena, IL
05.1986

Skills

  • Adherence to high customer service standards
  • Exceptional interpersonal communication
  • Meticulous attention to detail
  • Positive and Constructive Feedback

Timeline

Customer Service Manager

The Comfort Company
10.2006 - Current

Corporate Travel Agent

American Express
06.1995 - 10.2006

Travel School Certificate - Travel/Business

Boyd Travel School

High School Diploma -

Serena High School
AMY PALMER