Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
29
29
years of professional experience
Work History
Customer Service Manager
The Comfort Company
10.2006 - Current
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Developed and offered unique discount options to drive interest in new product lines.
Corporate Travel Agent
American Express
06.1995 - 10.2006
Increased client satisfaction by providing personalized and efficient corporate travel planning services.
Streamlined booking processes for more accurate and timely reservations, improving overall service quality.
Negotiated competitive rates with vendors, achieving cost savings for corporate clients.
Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
Maintained detailed records of all bookings and expenses, supporting accurate billing and reporting processes.