Jennifer Buchanan
Geneva,IL
Summary
Experienced with providing excellent customer service and managing inventory for smooth operation. Utilizes strong communication skills to interact effectively with customers and colleagues. Track record of maintaining cleanliness and organization in dynamic work setting.
Overview
23
23
years of professional experience
Work History
Beverage Cart Attendant
Stonebridge Country Club
03.2025 - Current
- Delivered exceptional customer service on beverage cart, enhancing guest experience at Stonebridge Country Club.
- Maintained accurate inventory of beverages and supplies to ensure availability throughout events.
- Operated POS system efficiently for seamless transaction processing and record-keeping.
- Collaborated with kitchen staff to ensure timely delivery of refreshments during tournaments.
- Trained new team members on operational procedures and customer service standards.
- Streamlined beverage selection process by introducing popular local brands based on guest feedback.
- Developed strong relationships with regular patrons, fostering repeat business and loyalty programs.
- Implemented best practices for cleanliness and safety, ensuring compliance with health regulations.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Kept accurate records of sales and inventory, contributing to efficient restocking and financial reporting.
Bartender and Server
Eagle Brook Country Club
09.2023 - 09.2024
- Serve restaurant menu options & alcoholic beverages including wine, beer & custom cocktails too 100 to 200 patrons per shift.
- Study & memorize over 75 cocktails, dozens of local beers & a variety of international wines to give proper recommendations to guests.
- Efficiently managed busy bar area, ensuring timely drink/food orders while maintaining clean & organized workspace.
Insurance Producer
State Farm Insurance
11.2022 - 07.2023
- -Property & Causality Insurance Producer/Pearson VUE- April 2023
- Sought out new clients and developed client relationships through networking, direct referrals, lead database and cold calls.
- Ran quotes for property & casualty insurance needs while utilizing Electronic Customer Relationship Management (ECRM) and NECHO State Farm software.
- Reviewed existing policies to determine whether changes needed to be made. Explained terms & conditions of policies to customers inquiring.
Lead Banquet Bartender
Royal Fox Country Club
05.2020 - 07.2022
- Maintain compliance with all relevant alcohol laws & regulations ensuring a safe and responsible drinking environment.
- Mix, garnish & serve over 200 different non-alcoholic & alcoholic beverages per shift.
- Responsible for inventory management including ordering & stocking bar supplies resulting in a 15% reduction in waste.
Banquet Bartender/Server
Herrington Inn & Spa
07.2002 - 07.2020
- Coordinate with team to ensure a safe environment by regulating alcohol consumption and de-escalating conflict.
- Maintain a seamless customer service experience for guests during important meetings, weddings & events.
- Set up variety of different events to accommodate customers.
Education
High School Diploma -
Serena High School
Serena, IL05.1995
Skills
- Assisted customers with inquiries and service requests in hospitality settings Supported team members in delivering exceptional dining experiences Collaborated with staff to maintain efficient food service operations
- Excellent customer service
- Flexible schedule
- Cross-selling and upselling
- Employee training
- Problem-solving
- Teamwork and collaboration
- Reliability and punctuality
Timeline
Beverage Cart Attendant
Stonebridge Country Club
03.2025 - Current
Bartender and Server
Eagle Brook Country Club
09.2023 - 09.2024
Insurance Producer
State Farm Insurance
11.2022 - 07.2023
Lead Banquet Bartender
Royal Fox Country Club
05.2020 - 07.2022
Banquet Bartender/Server
Herrington Inn & Spa
07.2002 - 07.2020
High School Diploma -
Serena High School