Amy Panzer
Meridian,ID
Summary
Passionate about ensuring customer satisfaction through exceptional service and unmatched support. Leveraging customer service best practices to effectively address diverse customer needs. Hands-on experience in emerging technologies and a drive for continuous improvement. Excels at identifying opportunities for technological enhancements and implementing effective solutions. Skilled in leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments and adept at driving technological advancements.
Overview
6
6
years of professional experience
Work History
Testing Associate 2
Lionbridge Technologies Inc.
07.2024 - 07.2025
- Applied testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
Equine Caretaker
Healing Hooves Idaho
07.2019 - 02.2025
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Led horses from stables to fields and back to maintain control of animals.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
Customer Service Representative
Clothesline Cleaners
04.2024 - 06.2024
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Retrieved customers items promptly while checking out the items and acquiring payment.
- Delivered customer items to their homes and received new items to clean.
- Explained delivery as an option in order to upsell services.
Sales Associate
Jo-Ann Fabric and Craft Stores
10.2022 - 10.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Assistant
Pacific Northwest Doodles
06.2021 - 08.2021
- Washed and dried sanitation pads to make certain puppies had clean areas
- Made sure all puppies were fed including bottle feeding through solid foods
- Weighed puppies and recorded amount of growth to ensure utmost health
- Groomed both mothers and puppies to ensure suitable environments for all animals
- Performed ENS (Early Neurological Stimulation) for puppies to ensure desensitization
- Managed facility while manager was out performing normal duties in addition to direct requests
- Worked closely with manager to provide effective assistance for specific aspects of business operations
- Assisted in tagging puppies before they were given to new owners
Education
Highschool Diploma - General Studies
Marker Avenue Academy
05.2020
Skills
- Customer Service
- Cash Handling
- Microsoft Applications
- Manual Labor
- Animal Care
- Performance testing
- Trailer loading
- Riding instruction
- Complaint resolution
- Account updating
- Creative problem solving
- Upselling
Timeline
Testing Associate 2
Lionbridge Technologies Inc.
07.2024 - 07.2025
Customer Service Representative
Clothesline Cleaners
04.2024 - 06.2024
Sales Associate
Jo-Ann Fabric and Craft Stores
10.2022 - 10.2023
Assistant
Pacific Northwest Doodles
06.2021 - 08.2021
Equine Caretaker
Healing Hooves Idaho
07.2019 - 02.2025
Highschool Diploma - General Studies
Marker Avenue Academy
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