Amy Pavia
Fruitland Park,FL
Summary
Organized and trustworthy employee with a diverse background in various job environments, showcasing a wide range of skills. Quick and efficient learner, adapts easily to new tasks and work settings whether in-office or remote. Held significant past roles with the Lake County Sheriff's Office, Lake County Clerk of Court, State Attorney's Office 5th Judicial Circuit, small business owner, and office manager of a community based nonprofit. Valued experience in a law office setting, construction industry, which includes home and pool construction, as well as medical transcription services. Exhibit excellent phone etiquette and work well with customers.
Overview
18
18
years of professional experience
Work History
Secretary
Deaf and Hearing Services of Lake & Sumter County
08.2022 - 09.2023
- Basic office needs such as answering phones, filing, making copies, faxing and distributing mail
- Compiled and documented all incoming payments and put together bank deposit
- Worked in Quickbooks for checks and balances on accounts and followed up on past due accounts to collect payment
- Worked with interpreters to assign appointments, while working with clients to ensure appointments were confirmed between all parties involved
- Helped front desk customers with questions about services which included but not limited to: community advocacy, the Hear Again hearing aid program, demonstration and providing a free amplified telephone through the FTRI program
- Assisted with community outreach events to deliver presentations about ASL and hard of hearing community, the services provided while handing out educational material
B.J.P. Home Services, LLC
Self Employed
01.2015 - 01.2022
- Assisted spouse with bids and invoicing for construction/home improvement jobs; pricing out and scheduling jobs in and around Lake County
- Jobs included, but not limited to: simple household fixes to home renovations such as, flooring of all types, trim work, kitchen remodels, bathroom remodels
Self Employed
Transcription Services
09.2005 - 03.2015
- Transcribed and edited audio file tapes for local healthcare facilities, clinics and private practices to produce medical reports and records for patient files
- Transcribed in-patient and out-patient surgeries and procedures
- Worked closely with physicians and office staff in the pick-up and delivery of transcribed work in a timely manner
- Made corrections quickly as needed
- Stayed up-to-date with audio and word processing software, transcribing machines, hardware and medical verbiage
Finance Department
Villages Community Development District (VCDD)
08.2012 - 09.2013
- Assistant to the Payroll Clerk
- Assistant to Administrative Secretary
- Scanning Clerk
- Responsible for scanning finance records and documents to computer software
- Assisted Payroll Clerk in collecting time cards and calculated earnings for payroll checks
- Distributed payroll checks to employees on pay date
- Ensure correct working time documentation including time off for sick and/or leave time
- Assisted Administrative Assistant with phone calls, basic computer work and filing
Education
Bachelor of Science - Criminology (honors)
St. Leo University
Dade City, FL05.1997
Associates in Arts -
Lake Sumter State College
Leesburg, FL01.1995
General Diploma -
Leesburg High School
Leesburg, FL01.1991
Skills
- Data Entry
- Secretarial duties
- Word Processing
- Customer Service
- Trustworthy
- Organization
- Appointment Scheduling
- File Management
- Calendar Management
- Payroll Processing
- Accounts receivable and payable
- Fast Learner
- Multitasking and Time Management
Timeline
Secretary
Deaf and Hearing Services of Lake & Sumter County
08.2022 - 09.2023
B.J.P. Home Services, LLC
Self Employed
01.2015 - 01.2022
Finance Department
Villages Community Development District (VCDD)
08.2012 - 09.2013
Self Employed
Transcription Services
09.2005 - 03.2015
Bachelor of Science - Criminology (honors)
St. Leo University
Associates in Arts -
Lake Sumter State College
General Diploma -
Leesburg High School
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