Amy Payne
Henderson,TX ,TX
Summary
Customer Service is a high priority for me. As a State of Texas Texas Works Retiree, I have determined eligibility in the Food Stamp and TANF programs over 16 years achieving many awards including Regional Customer Service Award 3 years and maintaining a caseload of 250-300 households in which I was highly productive and proficient, customer oriented while upholding the standards expected. Currently, I work with Volunteers and co-workers to make our store a better place and efficient in business. I am a very hard worker, take my job seriously, always willing to learn new policies and/or procedures. Work well with others and treated people the way I want to be treated. Am able, honest, dependable, helpful, willing to take on new tasks and learn. CPS experience included heavy involvement with adults and children in the program observing visits, monitoring visits/ records, transportation to visits/ appointments and recording all aspects of same. Ability to follow all guidelines and rules relating to CPS policies. Maintain relationships with all children/ parents, lawyers, doctors, school personnel and any one relative to each case.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Asst. Store Manager
Hospice of East Texas Resale Shoppe
08.2023 - Current
- Various duties including merchandising, sales, processing donations, pricing and display of donations, interact with team and volunteers. Used customer service skills vontinuously
- Floor experience including operating cash register and assisting customers
- Balance cash drawer daily, process bank deposit, assisting Store Manager as needed.
Retail Sales Associate
MsBhavin Clothing Co
02.1989 - 12.2016
- Retail, merchandising, sales, stocking in Clothing and jewelry as well as assisting owner in transport, booth setup, tear down, operating cash register, inventory control and management, transportation and various other duties to assist owner.
Restaurant Hostess/Cashier
Debbie's Bistro
05.1992 - 07.2016
- Assisted Manager in daily operation of restaurant
- Hostess, Cash Register, Food Prep, Cleanup, party preparation, general operation of restaurant and catering on a part time basis.
Texas Works Advisor/Human Services Tech IV
State of Texas
08.1993 - 04.2009
- Texas Works Advisor: Determined eligibility for Food Stamps, TANF programs, caseload averaged 250-300 households, skilled in telephone and personal interaction. Strong customer service skills.
- Child Protective Services: Human Services Tech: Assisted case manager with records, visitation, transportation, and monitoring children and adults. Ability to work with children/parents, etc daily to achieve optimal outcomes for all involved. Customer Service skills used extensively
Education
2 years College - Real Estate, Legal Assistant
Kilgore College
Kilgore, TX05.1998
Skills
- Retail Sales
- Pricing
- Assistant Manager Experience
- Merchandising
- Retail Management
- Hospitality
- Communication skills
- Customer service
- Google Suite
- Time management
- Sales
- Leadership
- Cash handling
- Store management
- Supervising experience
- Cash register
- Social work
- Phone etiquette
- Upselling
- Guest relations
- Typing
- Administrative experience
- Account management
- Case Management
- Child Protective Services
- Catering
- Organizational skills
- Experience with children
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Administrative Support
- Customer Relationship Management (CRM)
- Prioritization
- De-Escalation Techniques
- Building rapport
- Quality Control
- Clerical Support
- Filing
- Dispute Resolution
- Customer Education
- Product Sales
- Multi-line phone talent
- Product and service solutions
- Coordination
- Sales expertise
- Assertiveness
- Order Fulfillment
- Store maintenance
- Recordkeeping strengths
- Reading Comprehension
- Conflict Mediation
- Proofreading
- Retail store support
- Stock management
- Product Promotion
- Shipping and Logistics
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Accomplishments
Regional Customer Service Awatd five years in State of Texas Food Stamp/ TANF/Medicaid programs as a Texas Works Advisor(Eligibility Worker). Participation in implementation of the TIERS system statewide to facilitate the caseload management and update computer system statewide.
Certification
Driver's License
Willingtorelocate
- Galveston, TX
- Crystal Beach, TX
Timeline
Asst. Store Manager
Hospice of East Texas Resale Shoppe
08.2023 - Current
Texas Works Advisor/Human Services Tech IV
State of Texas
08.1993 - 04.2009
Restaurant Hostess/Cashier
Debbie's Bistro
05.1992 - 07.2016
Retail Sales Associate
MsBhavin Clothing Co
02.1989 - 12.2016
2 years College - Real Estate, Legal Assistant
Kilgore College
Driver's License
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