Amy Pellegrini
Franklin,TN
Summary
Seasoned hospitality professional with a proven track record at AC Hotel, adept in bartending and guest relations. Excelled in crafting unique cocktails and leading teams, enhancing customer satisfaction. Skilled in cash handling and time management, consistently delivering top-tier service. Achieved a significant increase in repeat clientele through exceptional service and engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
AC Hotel
Nashville, TN
02.2024 - Current
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Bartender
Saltgrass Steakhouse
Nashville, TN
08.2023 - 04.2024
- Participated in monthly team meetings to discuss new promotions or menu changes
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Bartender
Sheraton Music City
Nashville, TN
04.2023 - 08.2023
- Maintained an extensive knowledge of drink recipes, ingredients, and presentation techniques to consistently deliver high-quality beverages
- Developed relationships with regular customers by remembering their preferences and providing personalized recommendations
Server
The Grove
College Grove, TN
10.2022 - 05.2023
- Provided exceptional service to guests during events, ensuring a positive and memorable experience
- Efficiently set up and organized event spaces, including tables, chairs, linens, and decorations
- Managed multiple tasks simultaneously while maintaining attention to detail and quality standards
- Worked effectively as part of a team to ensure smooth operations before, during, and after events
Bartender/Shift Leader
La Parrilla Mexican Restaurant
Canton, GA
02.2019 - 08.2022
- Trained new bartenders on drink recipes, proper techniques, and customer service standards
- Provided exceptional customer service by promptly addressing any concerns or issues raised by patrons
- Utilized POS system efficiently for accurate order processing and payment transactions
Lead Receptionist
Azure Salon
Canton, GA
01.2019 - 05.2019
- Greeted and welcomed visitors, providing a positive first impression of the company
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Scheduled appointments and maintained calendars, ensuring optimal time management
Server
Taco Mac
Canton, GA
05.2018 - 02.2019
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Education
Bachelor's Degree - Communications
Kennesaw State University
Kennesaw, GASkills
- Customer service
- Sales
- Supervising/management experience
- Guest relations
- Food service
- Cash handling
- Hospitality
- Time management
- Organizational skills
- Bartending
Certification
TABC Certified
Timeline
Bartender
AC Hotel
02.2024 - Current
Bartender
Saltgrass Steakhouse
08.2023 - 04.2024
Bartender
Sheraton Music City
04.2023 - 08.2023
Server
The Grove
10.2022 - 05.2023
Bartender/Shift Leader
La Parrilla Mexican Restaurant
02.2019 - 08.2022
Lead Receptionist
Azure Salon
01.2019 - 05.2019
Server
Taco Mac
05.2018 - 02.2019
Bachelor's Degree - Communications
Kennesaw State University
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