Amy Pendleton
Medford
Summary
Seasoned professional with 30 years of experience as a Administrative Assistant in corporate settings and higher education. Proficient in administrative support, project management, and stakeholder engagement, with a proven track record of enhancing program effectiveness and operational efficiency. Adept at managing multiple stakeholders and advanced computer skills, including MS Office. Excited to bring expertise in program development and execution to drive success at Fidelity Foundations.
Overview
20
20
years of professional experience
Work History
Staff Assistant
Tufts University
08.2021 - Current
- Managed the calendars and administrative needs of multiple faculty members, ensuring efficient scheduling and communication, which improved departmental coordination by 30% by centralizing information and facilitating resource sharing.
- Designed and published bi-monthly department newsletters, enhancing communication and engagement among faculty and students, resulting in a 25% increase in readership.
- Supervised a team of 10 student workers, streamlining task delegation and scheduling to increase operational efficiency by 20%.
Undergraduate Admissions Assistant/Campus Visit Coordinator
Tufts University
08.2015 - 08.2021
- Provided effective customer service and processed systems for a high volume of applicants and visitors, enhancing operational efficiency by 25% through optimized scheduling and digitized workflows.
- Coordinated and managed campus visits, tours, and acceptance processes, improving visitor engagement by 30% through personalized tour itineraries and streamlined follow-up.
- Managed the verification of 500+ official academic documents with 100% accuracy, ensuring strict adherence to institutional compliance standards and federal privacy regulations
Caregiver for Mom w/ Alzheimer's
Stay-At-Home-Parent
07.2011 - 08.2015
Program/Operations Specialist
Microsoft Corp
07.2010 - 07.2011
- Acted as a cross-functional liaison, aligning stakeholders to ensure timely execution of high-priority initiatives for the Investor Relations team.
- Partnered with executive leadership and sales teams to design and execute a targeted lead-generation campaign, generating approximately $1B in global pipeline.
- Owned end-to-end planning and delivery of events, managing both third-party vendors and internal teams.
- Led the development, refinement, and documentation of standardized processes to improve efficiency across marketing programs.
Senior Marketing Communications Analyst
Fidelity Investments
01.2006 - 07.2010
- Served as primary point of contact for program management support across multiple employee-facing communication initiatives.
- Partnered cross-functionally to deliver a successful company-wide compliance education campaign (“Trust Works”).
- Led the design and implementation of an internal Rewards and Recognition program to drive employee engagement.
- Developed employee surveys and analyzed feedback to inform internal training programs and leadership meetings.
- Managed project tasks, timelines, goals, and deliverables using SharePoint project sites.
- Created clear, engaging PowerPoint presentations for executive-level meetings.
- Developed and executed a comprehensive internal communications plan aligned with corporate objectives.
- Prepared board-level presentations highlighting progress against communication goals and key initiatives.
- Maintained a high level of professionalism and operational efficiency while working closely with senior leadership.
Education
Associates Degree - Business Administration And Hospitality
Northshore Community College
High School Diploma -
St. Rose High School/Northeast Regional
Skills
- Advanced presentation creation
- Attention to detail
- Budget management
- Calendar coordination
- Client relationship management
- Communication skills
- Contract negotiation
- CRM (Salesforce)
- Customer service
- Data analysis
- Data confidentiality
- Detail orientation
- Document management
- Drupal
- Event planning
- Microsoft Office Suite
- Newsletter design
- Organization
- Positive and professional
- Presentation creation
- Team leadership
- Verbal and written communication
Affiliations
Volunteer at Bread of Life, Malden, MA
Timeline
Staff Assistant
Tufts University
08.2021 - Current
Undergraduate Admissions Assistant/Campus Visit Coordinator
Tufts University
08.2015 - 08.2021
Caregiver for Mom w/ Alzheimer's
Stay-At-Home-Parent
07.2011 - 08.2015
Program/Operations Specialist
Microsoft Corp
07.2010 - 07.2011
Senior Marketing Communications Analyst
Fidelity Investments
01.2006 - 07.2010
Associates Degree - Business Administration And Hospitality
Northshore Community College
High School Diploma -
St. Rose High School/Northeast Regional