Amy Percival
Saint Cloud,FL
Summary
Driven Pharmacy Technician with over 10 years of experience and success in working within fast-paced retail and call center pharmacy settings, as well as being remote. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records and engaging with patients for their specialty medication deliveries. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
12
12
years of professional experience
Work History
Referral Specialist
Elevance Health
01.2023 - Current
- Coordinated 80+ referral processes per day to enhance patient access and streamline service delivery.
- Ensured accurate data entry and management within electronic health record systems.
- Collaborated with multidisciplinary teams to facilitate effective communication regarding patient needs.
- Daily entered and processed 40+ patients' prescriptions into internal system.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Patient Care Coordinator
AllianceRx Walgreens Prime
11.2017 - 03.2021
- Streamlined communication between patients, healthcare providers, and pharmacists to enhance service delivery.
- Coordinated 100+ outbound and inbound calls daily to facilitate prompt scheduling of patient specialty medication delivery.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Responded to 80+ incoming phone calls and clarified questions from patients and healthcare providers.
- Facilitated patient intake processes, ensuring accurate information collection and efficient service delivery.
Certified Pharmacy Technician
Walmart Central Fill Pharmacy
03.2014 - 12.2015
- Managed medication inventory and ensured accurate stock levels through efficient tracking systems.
- Processed 150+ prescriptions accurately, adhering to safety protocols and regulatory standards.
- Collaborated with pharmacists on medication therapy management to optimize patient care.
- Trained and mentored new pharmacy technicians, fostering a culture of knowledge sharing.
- Stocked, labeled, and inventoried 50+ medications daily to keep accurate records.
- Enhanced patient care by accurately filling and dispensing 80+ prescriptions in a timely manner.
Education
Some College (No Degree) - Education
Wilmington University
New Castle, DEPharmacy Technician Diploma - Pharmacy
Everest University
Orlando, FL03.2014
Skills
- Insurance verification
- Data entry proficiency
- Prior-authorizations
- Medical terminology
- Team Collaboration skills
- Problem-solving skills
- Multi-line phone proficiency
- Call center operations experience
- Confidentiality and HIPAA Knowledge
- Call center experience
- Data entry
- MS office expertise
- Inbound & Outbound calls
Timeline
Referral Specialist
Elevance Health
01.2023 - Current
Patient Care Coordinator
AllianceRx Walgreens Prime
11.2017 - 03.2021
Certified Pharmacy Technician
Walmart Central Fill Pharmacy
03.2014 - 12.2015
Some College (No Degree) - Education
Wilmington University
Pharmacy Technician Diploma - Pharmacy
Everest University