Amy Peterson
Plattsmouth,NE
Summary
Results-oriented healthcare operations expert with a focus on process improvement and team leadership. Expertise in optimizing workflows to enhance patient satisfaction and operational efficiency, demonstrated by a 40% increase in patient access. Proven ability to implement training programs and compliance policies that support organizational goals and financial performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dental Practice Manager
All Care Health Center
Council Bluffs, IA
10.2023 - Current
- Managed daily operations for 20-person team, enhancing performance and fostering accountability
- Increased patient access by 40% through implementation of an optimized scheduling system
- Reduced operational costs by $1,500/month via vendor negotiations and supply chain improvements
- Designed and implemented staff training programs to ensure consistent service quality
- Improved efficiency through ongoing EHR training and workflow standardization
- Created policies and procedures to streamline operations and maintain compliance standards
- Cultivated vendor partnerships and negotiated service and equipment contracts to optimize resources
- Analyzed financial reports to identify growth opportunities and cost savings
Practice Administrator
Paradigm Oral Health
Omaha, NE
04.2022 - 10.2023
- Directed full operational oversight, including patient experience, staff engagement, and provider satisfaction
- Established and tracked KPIs to enhance productivity and monitor operational performance
- Led organizational change initiatives and continuous improvement efforts
- Managed HR functions: recruiting, onboarding, scheduling, performance management, terminations to support organizational goals
- Coordinated team-building initiatives and leadership communication strategies to strengthen team cohesion and engagement
- Ensured compliance with all operational policies, protocols, and safety standards
Site Lead Supervisor (Contract)
Test Nebraska
Lincoln, NE
08.2020 - 03.2021
- Supervised daily operations of COVID-19 testing site, ensuring adherence to health protocols and safety standards
- Ensured OSHA and HIPAA compliance while managing staff performance and optimizing workflow
- Led staff training, morale initiatives, and daily operational briefings
- Oversaw inventory and logistics operations, streamlining reporting processes
Office Manager
Meridian Clinical Research
Omaha, NE
03.2019 - 02.2020
- Managed operations for 29 clinical trial sponsors and 55 staff, ensuring seamless project execution
- Coordinated scheduling, payroll, and workforce management to optimize operational efficiency
- Collaborated with leadership on budgets, contracts, and trial feasibility
- Ensured compliance with HIPAA and clinical research regulations
- Led staff meetings and implemented process improvements, enhancing adherence to study timelines
Core Patient Scheduler
Nebraska Cancer Specialists
Omaha, NE
06.2018 - 02.2019
- Coordinated complex patient care schedules for treatments, imaging, and referrals to optimize patient flow
- Enhanced patient experience through effective communication and coordination of care
- Acted as key resource for staff on scheduling systems and workflow processes, enhancing operational efficiency
Practice Manager
BEO Personal Care
Colorado Springs, CO
02.2017 - 04.2018
- Directed operations for 160 employees, including payroll, hiring, and compliance
- Coordinated credentialing, scheduling, and client service delivery to ensure seamless operations
- Managed financial processes, including deposits and budgeting, to maintain fiscal health
Office Manager
Monument Occupational Medicine
Colorado Springs, CO
02.2013 - 03.2017
- Led clinic operations with focus on staff management, compliance, and financial oversight to ensure seamless daily functioning
- Developed SOPs, quality assurance programs, and training initiatives
- Managed vendor relationships to optimize supply costs while maintaining quality of services
- Ensured regulatory compliance and maintained certifications and licensure
Earlier Career Roles
01.2009 - 01.2015
- Developed a strong foundation in patient care, clinical operations, and healthcare systems to enhance effective healthcare delivery.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Diploma - Medical Assisting
Remington College
Colorado Springs, COSkills
- Operations & Practice Management
- Team Leadership & Development
- Financial Performance & Cost Reduction
- Process Improvement & Workflow Optimization
- Regulatory Compliance
- HR Management & Talent Acquisition
- Patient Experience & Service Excellence
- Vendor Relations & Contract Negotiation
- EMR/EHR Systems & Healthcare Technology
- EMR/EHR Systems
- Microsoft Office Suite
- QuickBooks
- Clinical Research Systems
- Scheduling & Practice Management Software
Certification
- Certified Medical Assistant (CMA)
- BLS & CPR Certified
- OSHAA Certification
- HIPAA Certification
Timeline
Dental Practice Manager
All Care Health Center
10.2023 - Current
Practice Administrator
Paradigm Oral Health
04.2022 - 10.2023
Site Lead Supervisor (Contract)
Test Nebraska
08.2020 - 03.2021
Office Manager
Meridian Clinical Research
03.2019 - 02.2020
Core Patient Scheduler
Nebraska Cancer Specialists
06.2018 - 02.2019
Practice Manager
BEO Personal Care
02.2017 - 04.2018
Office Manager
Monument Occupational Medicine
02.2013 - 03.2017
Earlier Career Roles
01.2009 - 01.2015
Diploma - Medical Assisting
Remington College