Amy Philipp-Zavatsky
Newtown,CT
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company and customer needs. Dedicated customer service professional with over 15 years of experience in e-commerce sales. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Merchandise Manager
Chloe And Isabel Inc.
New York, NY
07.2015 - 07.2019
- Set sales quotas and established performance expectations to optimize sales and customer service.
- Educated team about coordinating displays to boost effectiveness of promotions.
- Developed productive relationships with team.
- Generated weekly, monthly, quarterly and yearly reports on team sales.
- Assessed areas of concern and developed improvement plans.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed personal customers and team of 50+ merchandisers.
Delivery Driver
Peapod By Stop & Shop
Danbury, CT
07.2005 - 12.2014
- Fostered positive working relationships with regular customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Created and submitted delivery and DOT logs.
- Managed over 18 customers per shift with average order of $200
Education
High School Diploma -
Newtown High School
Sandy Hook, CT1996
Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Remain Polite and Respectful to Demanding Customers
- Strong Interpersonal and Communication Skills
- Customer Data Confidentiality
- Understanding Customer Needs
- Strong Organizational Skills
- Highly Proficient with Google Web Service Products
- Highly Proficient with Microsoft Office Suite
Timeline
Merchandise Manager
Chloe And Isabel Inc.
07.2015 - 07.2019
Delivery Driver
Peapod By Stop & Shop
07.2005 - 12.2014
High School Diploma -
Newtown High School
Objective
Self-starter with proven customer service communication and team working skills seeking to become a team member with the Customer Engagement Team at PangoBooks to help support the book buying community and PangoBooks during this time of expansion.
Objective
Self-starter with proven customer service, communication and team working skills seeking to become a team member with the Customer Engagement Team at PangoBooks to help support the book buying community and PangoBooks during this time of expansion.
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