Amy Piasecki
North Attleboro,STATE_US
Summary
Detail-oriented professional with strong communication skills and a team player mentality. Experienced in managing multiple priorities while delivering superior service and fostering long-term customer relationships. Committed to improving operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Service Advisor
Anchor Nissan
2021.06 - 2026.01
- Delivered exceptional customer service by addressing inquiries and concerns efficiently.
- Assisted technicians by accurately documenting service recommendations and customer histories.
- Coordinated service appointments, optimizing scheduling for maximum efficiency.
- Communicated effectively with customers regarding vehicle maintenance needs and service options.
- Improved customer satisfaction scores through active listening and problem resolution strategies.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
CarMax
2017.09 - 2020.03
- Collaborated with sales team to identify upsell opportunities during service visits.
- Streamlined workflow processes to enhance service delivery times and operational efficiency.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Server
Bertuccis Restaurant
2006.05 - 2017.12
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, balancing service speed with quality attention to detail.
- Trained and mentored new servers in restaurant procedures and menu knowledge.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Handled customer inquiries and resolved complaints to enhance satisfaction levels.
- Maintained cleanliness and organization of dining area to meet health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
North Attleboro High School
North Attleboro, MASkills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethics
- Goal-oriented mindset
- Excellent communication
- Attention to detail
- Team player mentality
Timeline
Service Advisor
Anchor Nissan
2021.06 - 2026.01
Service Advisor
CarMax
2017.09 - 2020.03
Server
Bertuccis Restaurant
2006.05 - 2017.12
High School Diploma -
North Attleboro High School