Amy Pike
Nunda,NY
Summary
Transportation director with 25+ years of experience in route planning, dispatch coordination, and team leadership. Proven record of improving on-time performance, strengthening safety compliance, and streamlining fleet operations.
Overview
30
30
years of professional experience
Work History
Director of Transportation
Arc GLOW
Mount Morris, NY
03.1997 - Current
- Directed transportation operations, ensuring safe, reliable service for clients and program schedules.
- Managed routing and dispatch workflows to improve on-time pickup and drop-off coordination.
- Supervised drivers and transportation staff, reinforcing safety standards and service expectations.
- Monitored vehicle readiness, coordinating maintenance, inspections, and corrective repairs.
- Implemented compliance procedures for passenger safety, licensing, and transportation regulations.
- Collaborated with program leaders to align transportation coverage with changing client needs.
- Trained staff on routing systems, vehicle procedures, and client-focused transportation practices.
- Hired and promoted [Number] personnel within transportation department to maintain adequate coverage and top talent.
- Successfully managed complex transportation budgets, identifying opportunities for cost savings without compromising quality or efficiency standards.
- Improved on-time delivery rates by closely monitoring performance metrics and addressing issues promptly.
- Streamlined transportation operations by implementing efficient routing and scheduling systems.
- Liaised with bus maintenance staff to prepare for annual state bus inspections.
- Planned, scheduled, and assigned [Number] driver routes and workloads.
- Managed a diverse team of drivers, dispatchers, and support staff to efficiently achieve departmental goals.
- Led initiatives aimed at reducing environmental impact by incorporating sustainable practices into the transportation department's daily operations.
- Coordinated cross-functional teams for the successful execution of large-scale transportation projects.
- Promoted a culture of continuous improvement within the team by encouraging innovation and creative problem-solving techniques.
- Optimized fleet management by regularly reviewing vehicle maintenance schedules and implementing cost-effective solutions when necessary.
- Conducted regular performance evaluations, providing constructive feedback to improve employee performance in their roles.
- Leveraged data analysis tools for informed decision-making regarding route planning, resource allocation, and process improvements.
- Enhanced customer satisfaction through timely communication and proactive issue resolution.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained a knowledgeable and productive team of employees.
Education
High School Diploma -
Keshequa Central School
Nunda, NY06-1996
Skills
- Route planning
- Data analysis
- Microsoft Office
- Fleet management
- Cross-functional team leadership
- Transportation operations
- Transportation technology
- Teamwork
- Teamwork and collaboration
- Customer service
- Reliability
Timeline
Director of Transportation
Arc GLOW
03.1997 - Current
High School Diploma -
Keshequa Central School