Amy Posey
Easley,SC
Summary
Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with community markets and proactive in capturing new customers and business opportunities.
Overview
22
22
years of professional experience
Work History
Center Manager
CSL Plasma
02.2023 - 10.2024
- Skilled at improving center's culture, accountability, and structure
- Collaborated with Quality to ensure 100% quality score and 0 significant deviations
- Passed GHA Audit in 2023 with a 3-year certification
- Hosted GHA, FDA and Internal Audits
- Collaborated with HRBC on events/incidents, conflicts, and investigations
- Oversaw Spartanburg, SC 179 location for 6 months in lieu of absence of Center Manager
- Created innovating ideas with leadership
- Collaborated with EHS and Security to ensure employee safety
- Completed Summit 2023 and ALD 2024 leadership programs
- Collaborated with CMD's to ensure center needs and policy expectations
- Improved staff culture and promoted potential candidates
- Ensured positive company growth and business function
- Oversight of center's structure and compliance with CSL policy and procedures.
- Collaborating with Quality to ensure 100% quality score and 0 significant deviations
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed work and performance of more than 60 employees.
Assistant Center Manager
CSL Plasma
06.2021 - 02.2023
- Scheduling of 56 employees and navigating Kronos
- Applied corrective actions, terminations, and hiring
- Upheld center operations and met KPI's in absence of Center Manager
- Ensured efficiency of donor flow with average of 250 donors per day
- Maintained inventory and ensured safety compliance
- Assisted in audits such as GHA, FDA and Internal
- Training and developing employees to meet business standards
- Complied with regulations and training.
Center Supervisor
CSL Plasma
08.2020 - 06.2021
- Responsible for daily activities of center operations
- Worked with Group Leaders to facilitate efficient donor processing
- Managed scheduling and training new employees
- Maximized donor flow processes to ensure a qualified return processing times below 80 minute per donor
- Assisted in marketing center promotions
- Regulated inventory and purchasing
- Oversaw center's daily activities
Group Leader Apheresis
CSL Plasma
02.2020 - 08.2020
- Evaluated donor vein suitability
- Supported center management
- Resolved conflicts
- Followed SOP for safety and quality
- Trained new employees of a donor floor team of 25
- Maintained integrity and ongoing training.
Senior Phlebotomist/Phlebotomist
CSL Plasma
01.2019 - 02.2020
- Evaluated donor vein grades
- Recorded accurate data
- Maintained efficient processing times below 80 minutes per donor
- Followed policy and procedures
Specimen Processor
CSL
08.2017 - 01.2019
- Freezer maintenance and storage of plasma
- Processed samples and archived plasma units in compliance with GHA requirements
- Shipped and packaged plasma units and samples
- Maintained quality of product of up to 300 units daily
- Followed safety protocols while handling hazardous materials.
- Monitored and documented safety standards to verify compliance
Specimen Processor
LabCorp
07.2015 - 05.2017
- Received and processed specimens for laboratory testing up to 400 specimens daily
- Trained in various processing tasks
- Provided efficient and timely expediting of specimens.
- Manual and electronic data entry
- Documenting and handling critical specimens
- Verifying test codes for accurate resulting
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
Laboratory Assistant
Davita Laboratories
07.2002 - 12.2012
- Ten years' experience in high volume Auto Chemistry, Special Chemistry, Serology, Hematology, and Accessioning departments
- Responsible for maintenance and running samples on various instruments over 30,000 samples daily
- Performed various tasks including problem solving, inventory, archiving, and maintaining systems
- Managed team of 9 lab assistants.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Provided support and guidance to junior lab staff.
- Assisted technologists by collecting and organizing laboratory data.
- Participated in lab meetings and project presentations.
Education
Some College (No Degree) -
- 2003 to Present: College semester hours completed towards A.S. degree
- 2003 High School Diploma Daytona State College
- Frontline Leader Program Graduate CSL Plasma 2023
- Advance Leadership Program Graduate CSL Plasma 2024
- Completed professional development in Leadership Essentials
Skills
- Communication
- Teamwork and collaboration
- Problem-Solving
- Leadership experience > 5 years
- Adaptability
- Conflict Resolution
- Time Management
- Proficiency
- Project Management
- Supply chain management
- Customer Relationship Management
- Compliance and Risk Management
Awards
- 2020 Making a Difference Award (2nd CSL Plasma)
- 2019 Making a Difference Award (1st CSL Plasma)
- 2017 Amazing Work Ethics Award (LabCorp)
- 2016 Outstanding Contributor Award (LabCorp)
Timeline
Center Manager - CSL Plasma
02.2023 - 10.2024
Assistant Center Manager - CSL Plasma
06.2021 - 02.2023
Center Supervisor - CSL Plasma
08.2020 - 06.2021
Group Leader Apheresis - CSL Plasma
02.2020 - 08.2020
Senior Phlebotomist/Phlebotomist - CSL Plasma
01.2019 - 02.2020
Specimen Processor - CSL
08.2017 - 01.2019
Specimen Processor - LabCorp
07.2015 - 05.2017
Laboratory Assistant - Davita Laboratories
07.2002 - 12.2012
Daytona State College - Some College (No Degree),