Ashley Martin
Orlando,FL
Summary
Results-oriented Plasma Center Manager with a proven track record of successfully overseeing the operations of high-volume plasma centers. Adept at leading and motivating teams to achieve operational excellence while ensuring strict compliance with regulatory guidelines. Skilled in optimizing donor recruitment, screening, and collection processes to drive efficiency and maximize donor satisfaction. Possess a strong background in quality assurance, budget management, and staff development. Effective communicator with exceptional leadership abilities, dedicated to fostering a safe and productive environment. Committed to driving continuous improvement and delivering exceptional results in the plasma industry.
Overview
8
8
years of professional experience
Work History
Center Manager
Grifols Biomat USA
04.2017 - Current
- Manage the overall operations of a high-volume plasma center, overseeing donor recruitment, screening, and collection processes.
- Lead and manage a team of 60 employees, fostering a collaborative and high-performance work environment.
- Ensure compliance with FDA, CLIA, and OSHA regulations, maintaining accurate records and implementing corrective actions as necessary.
- Develop and implement standard operating procedures (SOPs) to optimize plasma collection, processing, and storage, resulting in a 15% increase in efficiency.
- Implement comprehensive training programs for staff members, enhancing their skills and knowledge and promoting career growth.
- Conduct regular internal audits to ensure quality assurance and implemented corrective actions to address non-conformities. Manage the center's budget, effectively allocating resources, and controlling expenses to meet financial targets.
- Foster strong relationships with donors, addressing concerns, and implementing strategies to improve donor satisfaction and retention.
- Stay updated on industry trends, regulatory changes, and best practices, implementing innovative strategies to enhance center operations.
Donor Floor Supervisor
Grifols Biomat USA
04.2017 - 06.2018
- Supervised a team of 20 donor floor staff members, ensuring smooth operations and adherence to standard operating procedures.
- Trained and mentored phlebotomists on proper donor screening, venipuncture techniques, and safety protocols, resulting in a 15% improvement in staff performance. Maintained compliance with FDA, CLIA, and OSHA regulations, overseeing documentation and implementing corrective actions as required.
- Monitored donor flow and addressed any issues promptly, reducing donor wait times by 20% and enhancing overall donor satisfaction.
- Conducted performance evaluations and implemented training programs to enhance staff skills and knowledge.
- Collaborated with Quality Assurance team to implement process improvements, resulting in a 10% increase in productivity and quality metrics.
- Managed inventory levels of supplies and reagents, optimizing stock levels to ensure smooth donation operations. Provided excellent customer service to donors, addressing concerns, answering inquiries, and fostering a positive and compassionate environment.
Biomedical Technician
Grifols Biomat USA
05.2015 - 04.2017
- Conducted routine maintenance and repairs on a wide range of medical equipment, including ventilators, defibrillators, and patient monitors.
- Assisted in the installation and setup of new equipment, ensuring compliance with safety regulations and manufacturer specifications.
- Collaborated with healthcare staff to provide technical support, troubleshoot equipment issues, and deliver training on proper equipment usage.
- Implemented preventive maintenance programs, reducing equipment downtime by 20% and improving overall reliability.
- Developed and maintained comprehensive records of equipment maintenance, repairs, and inventory.
- Stayed updated on industry advancements and attended workshops to enhance technical skills and knowledge.
Education
Associate of Science - Healthcare
Valencia College
Orlando, FL05.2014
High School Diploma -
Timber Creek High School
Orlando, FL05.2011
Skills
Leadership
Operations Management
Compliance
Quality Assurance
Team Management
Communication
Problem-solving
Budget Management
Relationship Building
Staff Development
Adaptability
Strategic Planning
Timeline
Center Manager
Grifols Biomat USA
04.2017 - Current
Donor Floor Supervisor
Grifols Biomat USA
04.2017 - 06.2018
Biomedical Technician
Grifols Biomat USA
05.2015 - 04.2017
Associate of Science - Healthcare
Valencia College
High School Diploma -
Timber Creek High School