Josalyn H. Crookston
Negley,OH
Summary
Seeks a position to utilize extensive experience and strong work ethic in delivering exceptional administrative support.
Overview
18
18
years of professional experience
Work History
Center Manager
Med Express
Beaver Falls, PA
10.2017 - 04.2025
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
Office Manager/Medical Assistant
Dr. Valarie Rockenberger
East Palestine, OH
01.2012 - 12.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Sandwich Artist
Subway
Columbiana, OH
12.2010 - 01.2014
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Manager/Server
Jim’s Shamrock
East Palestine, OH
08.2010 - 12.2011
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
Manager/Server
Carol’s Country Café
Salem, OH
02.2007 - 02.2010
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
Associates Degree - Applied Science
Ohio Valley College of Technology
East Liverpool, OH02.2013
High School Diploma - undefined
Beaver Local High School
Lisbon, OH05.2006
Skills
- HIPPA/ Medical Ethics
- Medical Record Keeping
- Medical Chart Filing
- Sterilization
- Pharmacology
- Patient Education
- Customer Service
- Multitasking
- Active Listening
- Payroll
- UDS/BAT
- Urinalysis
- Vitals/ Triage
- Injections
- Lab Tests
- Medical Terminology
- Ordering supplies & equipment
- Billing
- Organizational
- Adaptability
- Interpersonal
- Leadership
- Scheduling Patients
- EKG
- Medical Keyboarding
- Phlebotomy and Capillary Puncture
- Recording Patient History
- Field Trainer
- Empathy
- Prioritizing
- Proficiency in Medical Office Etiquette
- Conflict Resolution
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Staffing
- Compliance monitoring
- Staff hiring
- Regulatory standards
- Staff development
- Operations oversight
- Customer service
- Cash oversight
- Hiring and onboarding
- Inventory management
- Performance evaluations
- Scheduling
- Relationship building
- Management team building
Timeline
Center Manager
Med Express
10.2017 - 04.2025
Office Manager/Medical Assistant
Dr. Valarie Rockenberger
01.2012 - 12.2017
Sandwich Artist
Subway
12.2010 - 01.2014
Manager/Server
Jim’s Shamrock
08.2010 - 12.2011
Manager/Server
Carol’s Country Café
02.2007 - 02.2010
High School Diploma - undefined
Beaver Local High School
Associates Degree - Applied Science
Ohio Valley College of Technology