Amy Potvin
Milford,CT
Summary
Detail-oriented individual with exceptional communication skills. Works well both independently and as part of team collaboration. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on following policy, procedures and current best practice for best patient outcomes.
Overview
13
13
years of professional experience
Work History
Health Coach Consultant
CVS Health
11.2015 - Current
- Service members from all 50 states discussing a variety of health related inquiries (assessment of symptoms, information on conditions and diagnosis, coaching for MD office visits, education regarding medical procedures).
- Tasks include helping member with appropriate referrals and educating on current conditions, referral to other programs as appropriate.
Team Lead-24 Hour Nurse Line
CVS Health
08.2019 - 11.2022
- Active role as part of leadership team for 24-Hour Nurse line which manages a team of 60+ nurses.
- Duties include participation in hiring process (interviewing candidates), setting up training schedules for new hires, facilitate training sessions, and assigning resources/preceptors as needed to facilitate orientation.
- Hold ongoing training sessions and education classes for existing staff on new workflows as needed.
- Coordinate scheduling of staff (breaks, charge, PTO, etc.) ensuring business needs are met.
- Participation in multiple pilot programs to improve workflows.
- Coordinate monthly staff meetings to keep team informed and connected on current department practice.
- Work as part of audit team to monitor workflows and best practices to ensure positive member outcomes and monitor consistency of department workflows.
Staff RN Specializing in Renal Care
Davita
07.2011 - 10.2015
- Evaluates, plans, implements, and documents all aspects of nursing care in patients with Chronic Kidney Disease and End Stage Renal Disease.
- Initiates dialysis, assesses and monitors all aspects of patient care including pre-treatment assessment, intra-dialytic monitoring, and post-treatment care.
- Responsible for set-up and monitoring of machines for best patient outcomes.
- Serves role of primary nurse to several in-clinic patients.
- Responsibility includes care planning, assessment, home med review, and prompt interventions as needed.
- Clinical Preceptor- Responsible for training new hires in patient care clinical roles as both RN's and PCT's. Coordinated training program in orienting new teammate to clinic following all policy and procedures in all aspects of care utilizing principles of different learning styles as needed.
- RN-Davita at Home Division-execute all aspects of patient care. Training for "At Home" modality working closely with patients and all aspects of interdisciplinary team to provide safe at home treatment for best outcomes. Focus on infection control, best practices and teaching skills utilizing principles of adult learning. Continued evaluation include monitoring treatment logs, blood work and assessment with interventions as needed.
- Clinic Vaccination Manager- maintain vaccination records for patients and schedule immunizations as needed to maintain current vaccination status.
Education
Diploma of Nursing - Nursing
Bridgeport Hospital School of Nursing
Bridgeport05-2011
No Degree -
Housatonic Community College
Bridgeport, CT06-2009
Associate of Science -
Mount Ida College
Newton, MA05-1991
Skills
- Current RN Licensure in all 50 States
- Coaching
- Collaborative Teamwork
- Health Assessment Proficiency
- Problem-Solving
- Continuing Education Commitment
- Health Promotion
- Professionalism
- Time management abilities
Timeline
Team Lead-24 Hour Nurse Line
CVS Health
08.2019 - 11.2022
Health Coach Consultant
CVS Health
11.2015 - Current
Staff RN Specializing in Renal Care
Davita
07.2011 - 10.2015
Diploma of Nursing - Nursing
Bridgeport Hospital School of Nursing
No Degree -
Housatonic Community College
Associate of Science -
Mount Ida College