Amy Powell
Tulsa,OK
Summary
Internet-savvy Blogger with in-depth knowledge and understanding of Facebook, Twitter, Instagram, TikTok and YouTube with proven commitment to producing results. Increases brand perception through building and maintaining best-in-class influencer strategies and programming. Connects with consumers worldwide to drive positive brand perception and lead purchases. Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Gifted to diffuse tense situations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Social Media Influencer
YouTube
08.2022 - Current
- Engaged with consumers using education, passion and authenticity.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Created, curated and managed published content for feed and stories across social media channels.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
- Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
- Captured daily events in and around [Location] using compelling eye-catching imagery and video content.
- Produced relevant product content to reach target customers.
- Followed and reviewed competitor social media channels, content and strategy to relay insights.
Assistant Manager Trainee
Slab Lift
05.2018 - 08.2023
- Managed opening and closing procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Owner/Operator
NaNa's Nails
11.2012 - 04.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
Collections Representative
Scott Lowery Law Office
05.2012 - 11.2012
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
Education
No Degree - Business Management
Tulsa Community College
Tulsa, OKHigh School Diploma -
Tulsa Central High
Tulsa, OKSkills
- Video Production
- Campaign Pitching
- Search Engine Optimization Practices
- Visual Storytelling
- Content Development
- Computer Operations
- Blogging
- Podcasting
Timeline
Social Media Influencer
YouTube
08.2022 - Current
Assistant Manager Trainee
Slab Lift
05.2018 - 08.2023
Owner/Operator
NaNa's Nails
11.2012 - 04.2020
Collections Representative
Scott Lowery Law Office
05.2012 - 11.2012
No Degree - Business Management
Tulsa Community College
High School Diploma -
Tulsa Central High