AMY PROCEL
Dallas,TX
Summary
Dependable, bilingual and focused young professional ready for the next stage of my career. I embrace challenges, offer diverse experiences, and am an agile learner. Seeking to leverage my solid people and administrative skills with tireless work ethic in a progressive role.
Overview
13
13
years of professional experience
Work History
Front of House Supervisor
Cholula Restaurant
02.2021 - Current
- Assist serving of guests and promoting a positive experience.
- Prepare weekly schedules and assign tasks to staff to maintain organized shift and smooth operations.
- Oversee balancing of cash registers, reconciliation of transactions, and deposits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle reconciliation.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Pediatric Dental Assistant
Smile Safari
09.2017 - 01.2021
- Integral part of high volume pediatric dental office seeing >35 patients daily.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Assisted with billing and insurance tasks when needed, helping families navigate financial aspects of their child''s dental care.
- Performed general chair-side duties for pediatric dentistry, and oral surgeries.
- Scheduled and maintained active calendar of appointments, regularly interfacing with clients and providers to maximize productivity.
Service Staff
Cholula Restaurant
02.2013 - 09.2017
- Delivered exceptional dining experiences by providing attentive, personalized service to diverse customers.
- Managed high-pressure situations during peak hours with grace and professionalism.
- Primary point of contact for guests, providing top-tier service while fostering a welcoming environment.
Retail Advisor
Peek... Aren't You Curious?, Inc.
11.2011 - 02.2013
- Continuously improved product knowledge and sales ability through recurrent training and live demonstrations.
- Top-producer, recorded consistent quarterly growth and proved profitability by regularly exceeding quota.
- Strengthened bottom line while preventing store loss using awareness, attention to detail, and integrity.
- Collaborated with colleagues to create a positive store environment that fostered teamwork and productivity.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX2006
Dental Assisting
Richland College Dental Careers Foundation
Dallas, TX2016
Skills
- BILINGUAL
- PROFESSIONAL COMMUNICATION
- EVENT COORDINATION
- PUNCTUAL
- CUSTOMER SERVICE MINDSET
- RECORDS ADMINISTRATION
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of House Supervisor
Cholula Restaurant
02.2021 - Current
Pediatric Dental Assistant
Smile Safari
09.2017 - 01.2021
Service Staff
Cholula Restaurant
02.2013 - 09.2017
Retail Advisor
Peek... Aren't You Curious?, Inc.
11.2011 - 02.2013
High School Diploma -
Lake Highlands High School
Dental Assisting
Richland College Dental Careers Foundation
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