Amy Prudencio
Silver Spring,MD
Summary
Reliable, hardworking, and always open to learning new things. Productive as well as committed to delivering high-quality results with little supervision. Experienced in working with a variety of different types of customers/clients. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments, delivers top-notch service/support, and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Receptionist
Healthy Steps
06.2022 - Current
- Assisted in scheduling appointments for patients, ensuring accuracy of information entered into the system
- Verified patient insurance coverage and collected co-payments or other payments due at time of service
- Provided excellent customer service by promptly addressing patient complaints or concerns
- Performed various administrative tasks such as filing documents, faxing forms, and scanning documents into the system
- Assisted in training new receptionists on proper protocols for handling calls and visitors.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Insurance Agent
Primerica
09.2020 - 01.2022
- Received underwriting approvals after accurately completing applications for insurance coverage
- Generated new leads and identified potential clients by using successful direct marketing strategies
- Followed up with customers to check on changing needs and propose new offerings
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Made appointments with potential clients to discuss products
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
Shift Leader
Jersey Mike's Subs
10.2019 - 09.2020
- Trained to be able to perform in all positions
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Resolved customer complaints and reported issues to senior management
- Trained new employees.
Cashier
Silvestre Chicken
06.2017 - 08.2018
- Operated cash register, collected payments and provided accurate change
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
Associate of Science Nursing - Nursing
Montgomery College
Rockville, MDHigh School Diploma -
Paint Branch High School
Burtonsville, MD05.2021
Skills
- Patient confidentiality
- HIPAA compliance
- Medical office administration
- Insurance verification
- Workflow optimization
- Medical terminology
Certification
- CPR Certified
References
References available upon request.
Software Experience
- Microsoft
- Privia
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Receptionist
Healthy Steps
06.2022 - Current
Insurance Agent
Primerica
09.2020 - 01.2022
Shift Leader
Jersey Mike's Subs
10.2019 - 09.2020
Cashier
Silvestre Chicken
06.2017 - 08.2018
High School Diploma -
Paint Branch High School
Associate of Science Nursing - Nursing
Montgomery College
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