Amy Pryor
Monterey,CA
Summary
Knowledgeable [Desired Position] with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
18
18
years of professional experience
Work History
Operations Manager
Sentry Alarm
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Service Department Manager
Sentry Alarm Systems
11.2018 - Current
- Handel all service billing disputes
- Reviewing customer contracts
- Assisting with customer escalations
- Invoicing all service work orders
- Handling disciplinary action for service staff members
- Interviewing potential candidates for the department
- Ordering all parts for service technicians
- Creating/receiving all purchase orders
- Coordinating subcontractors
Assistant Service Department Manager
Sentry Alarm Systems
03.2018 - 11.2018
- Received and resolved a high volume of calls regarding service issues, and questions
- Scheduled service appointments
- Managed ordering parts and supplies for service calls
- Troubleshooting/technical assistance by phone
Service Coordinator
Sentry Alarm Systems
03.2016 - 03.2018
- Answering Phones
- Scheduling Service Appointments
- Providing over the phone technical assistance
Collections Coordinator
Sentry Alarm Systems
09.2015 - 03.2016
- Contacted customers with past due balances in efforts to collect payments
- Distributed disconnection letters and collection notices to customers and our collection agency
- Posted payments received into the proper customer accounts
Dispatcher
Sentry Alarm Systems
04.2013 - 08.2015
- Monitored alarm activity
- Calling customers and proper authorities when needed
- Dispatching out police, fire and medical
- Filing and clerical duties
Front Desk Receptionist
Sierra Meat Company
06.2007 - 06.2011
- Handled a high volume of calls and walk-ins regarding sales, distribution and payments
- Assisted with data entry for inventory, purchasing, receiving and orders
- Clerical duties including collecting payments and balancing cash drawer
Education
High School Diploma -
SEASIDE HIGH
SEASIDE07-2007
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Operations oversight
- Project management
- Employee motivation
- Performance monitoring
- Staff development
- Customer relationship management
- Goal setting
- Inventory control
- Strategic planning
- Project management abilities
- Workforce management
- Client relations
- Continuous improvements
- Process improvements
- Delegation
Timeline
Operations Manager
Sentry Alarm
08.2024 - Current
Service Department Manager
Sentry Alarm Systems
11.2018 - Current
Assistant Service Department Manager
Sentry Alarm Systems
03.2018 - 11.2018
Service Coordinator
Sentry Alarm Systems
03.2016 - 03.2018
Collections Coordinator
Sentry Alarm Systems
09.2015 - 03.2016
Dispatcher
Sentry Alarm Systems
04.2013 - 08.2015
Front Desk Receptionist
Sierra Meat Company
06.2007 - 06.2011
High School Diploma -
SEASIDE HIGH
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