Amy Pstrong
St. Petersburg,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service/Office Manager
Stitch Magic, Inc.
04.2021 - 09.2023
- Managed customer service department that averages over 7,000 orders per year and over $90M per year.
- ERP - Led team of process managers across all departments of organization for new ERP system.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Generated customer satisfaction surveys to analyze results into action plans.
- Managed EDI program trading over 1,000 documents monthly.
- Managed department budget.
- Managed freight claims.
Sales Manager/Sales Representative/Customer Service Representative
R&M Specialties
01.1998 - 09.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed accounts for over 50 school districts and over 25 major corporate accounts.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Trade shows - All facets (travel arrangements, work show floor, budget, accounting)
Education
Accounting And Business Management
St. Petersburg College
St. Petersburg, FLSkills
- Employee coaching and mentoring
- Ability to manage time and workload and produce results within specified time frames
- Salesforce proficient
- Excellent telephone skills
- Excellent verbal and written communication skills
- Sound documenting abilities
- Create Standard Operating Procedures(SOP)
Certification
Certified EDI Specialist
Certified Six Sigma Green Belt
Timeline
Customer Service/Office Manager
Stitch Magic, Inc.
04.2021 - 09.2023
Sales Manager/Sales Representative/Customer Service Representative
R&M Specialties
01.1998 - 09.2012
Accounting And Business Management
St. Petersburg College