Summary
Overview
Work History
Education
Skills
Honors and Awards
Timeline
Generic

Amy Rahaim

Arlington,MA

Summary

Dynamic and detail-oriented professional seeking a dental receptionist position. Shows a comprehensive understanding of front desk procedures. Committed to creating a welcoming atmosphere, easing patient concerns and developing meaningful relationships. Proven ability to enhance patient experiences while ensuring smooth administrative operations within the practice.

Overview

10
10
years of professional experience

Work History

Assistant to the CEO

Beacon Dental Partners
01.2023 - 09.2025

Dental Associates of Arlington became part of Beacon Dental Partners. I transitioned to the new corporate office in the spring of 2023.


- In charge of employee compliance

- In charge of credentialing Doctors

- point-person for Vonage and open edge

- completed state tax forms for offices in the corporation

- Updated the MWRA permits for the offices in the corporation

- Organized BLS classes for employees

- set up EFTs for the new Woburn office and then updated the EFTs in the other offices

- Helped set up the new corporate office and new Woburn office by setting up phones and computers

- When the company added the oral surgery specialty to the Woburn office, I helped set up her schedule and patients. During that time I created the Oral Surgery policy sheet to train the Woburn front desk.

- Made Hygiene calls as needed to fill the schedules in offices

- When needed, covered front desks in offices



Administrative Assistant

Dental Associates of Arlington
01.2021 - 01.2023

- Trained in Open Dental

- Answer the phones, transfer calls, relay messages and confirm appointments.

- Greet and check-in patients, make appointments, update and input insurance information, verify insurance coverage, go over treatment plans and pre-estimates and bills with patients.

- send claims to insurance companies

Dental Receptionist

Medford Dental Associates
06.2015 - 12.2020
  • Trained in SoftDent to complete daily tasks.
  • Answer the phones, transfer calls, relay messages and confirm appointments.
  • Greet and check-in patients, make appointments, update and input insurance information, settle bills and go over pre-estimates with patients.
  • Post and bill procedural work using coding.
  • E-mail x-rays to other medical offices regarding mutual patients and type up professional letters.

Education

Medical Receptionist Certificate - Health Professions

Middlesex Community College
Lowell, MA
05.2015

Bachelor of Arts - Human Behavior and Literature

Juniata College
Huntingdon, PA
05.2012

Skills

  • Kindness and empathy to patients
  • Cooperation with colleagues
  • Strong verbal and written communication skills
  • Follows protocols carefully with attention to detail
  • Dental terminology
  • Office procedures
  • Phone and email etiquette
  • Typing speed of 75 WPM
  • Appointment scheduling
  • Payment processing
  • Insurance verification
  • HIPAA compliance
  • Clerical support
  • Patient database maintenance
  • Electronic dental record (EDR)
  • Proficient with Open Dental; SoftDent; Microsoft Word, Powerpoint and Excel; Google Docs, Sheets and Gmail

Honors and Awards

French Award Le Grand Concours, 2004, First Place Winner of the 200th Anniversary Writing Contest: “Arlington Past, Present and Future and What This Means” and Edward A. Bailey Scholarship from Arlington High School, 2007, Calvert Ellis Scholarship from Juniata College and Scholarship from the Juniata Scholarship Fund, 2007 – 2012, Oakman Memorial Scholarship, 2009 – 2012, Dean’s List at Juniata College – May 2012, Dean’s List at Middlesex Community College—January 2015 and May 2015

Timeline

Assistant to the CEO

Beacon Dental Partners
01.2023 - 09.2025

Administrative Assistant

Dental Associates of Arlington
01.2021 - 01.2023

Dental Receptionist

Medford Dental Associates
06.2015 - 12.2020

Bachelor of Arts - Human Behavior and Literature

Juniata College

Medical Receptionist Certificate - Health Professions

Middlesex Community College
Amy Rahaim