Stephanie Miranda
12615 Oxford Ave Apt G,Hawthorne, CA
Summary
Dynamic and detail-oriented receptionist with proven expertise at Oral Surgery Partners/Beacon. Excelled in enhancing patient experiences through exceptional communication and organization skills. Successfully minimized missed appointments by implementing effective reminder systems, while ensuring compliance with HIPAA regulations. A fast learner dedicated to fostering a welcoming environment and streamlining office operations.
Overview
2
2
years of professional experience
Work History
Receptionist
Oral Surgery Partners/Beacon
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance benefits and outlined pricing details for procedures and services if needed.
- Checked insurance and input the information onto the patients chart.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Explained treatment choices to patients and helped determine best options.
- Laid out potential payment plans for patients.
- Contributed to successful dental procedures by taking high-quality digital X-rays as needed for diagnostic purposes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Ensured we had paperwork, referral, x-rays, and the patients care-slip ready for the surgeon to review their chart prior to the appointment.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted visitors warmly, creating positive first impression of organization.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
Education
Associate of Science - Radiology
El Camino College
Torrance, CA06-2025
High School Diploma -
Hawthorne Math And Science Academy
Hawthorne, CA 06-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- Tech-Savvy
- Team Player
- Fast learner/willing to learn new positions
- Attention to detail
- Problem-solving
- Microsoft office
- Patient registration
- Payment collection
- Insurance verification
- Reminder calls
- HIPAA guidelines
- Referral verification
- Patient callbacks
- Co-payment collection
Languages
Spanish
Professional Working
Timeline
Receptionist
Oral Surgery Partners/Beacon
03.2023 - Current
Associate of Science - Radiology
El Camino College
High School Diploma -
Hawthorne Math And Science Academy
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