Dynamic healthcare operations leader with over 13 years of experience optimizing patient flow and enhancing safety and quality outcomes across a multi-hospital system. Expertise in enterprise throughput management and emergency resource readiness drives the development of actionable strategies that translate operational data into improved efficiency and patient experiences. Committed to fostering the next generation of nurse leaders through a strategic approach that cultivates talent while ensuring high standards of care. Proven ability to navigate complex healthcare environments, delivering results that align with organizational goals and enhance overall performance.
Work History
Assistant Clinical RN Manager
3 Years 2 Months
Advocate Health Care – Patient Command Center | 06.2023 - Current
Enterprise operations leadership supporting eleven hospitals and 3,500 inpatient beds.
Lead statewide throughput strategy by interpreting performance metrics, identifying operational gaps, and implementing interventions that improve patient flow and reduce delays.
Oversaw emergency resource management and readiness across multiple hospitals, enhancing rapid response capability for high-risk events.
Direct safety event reviews and case audits, driving follow-up actions that strengthen compliance and reduce variation in practice.
Managed scheduling and PTO for a 60-nurse team, promoting equitable staffing and alignment with operational priorities.
Designed and launched the Primary Preceptor Program, improving onboarding consistency, competency development, and retention.
Developed a unit-specific post-huddle model that enhanced communication, situational awareness, and psychological safety.
Mentored charge nurses and emerging leaders, fostering leadership capacity and strengthening team cohesion.
Serve as escalation point for complex operational issues, resolving concerns and communicating critical updates to senior leadership.
Patient Command Center RN
1 Year 10 Months
Advocate Health Care – Patient Command Center | 08.2021 - 06.2023
Coordinated patient movement across 3,500 beds within eleven hospitals, balancing acuity, capacity constraints, and operational priorities.
Interpreted real-time and historical data to identify bottlenecks, anticipate needs, and support proactive decision-making.
Collaborated with house supervisors, charge nurses, and liaisons to identify and resolve throughput barriers, promoting safe and efficient patient flow.
Facilitated direct admissions from clinics and homes, enhancing patient access and minimizing care delays.
Coordinated emergent and non-emergent interfacility transfers for STEMI, stroke, trauma, and higher-level-of-care cases, ensuring timely patient interventions.
Maintained isolation protocols and escalated safety concerns.
Served on the Quality Improvement Committee and Nursing Standards of Practice Committee.
ICU RN
4 Years 11 Months
Saint Joseph Medical Center | 09.2016 - 08.2021
Delivered care to unstable medical, surgical, and neurological ICU patients using advanced clinical judgment and rapid response skills.
Titrated sedation, vasopressors, and antiarrhythmics to maintain hemodynamic stability.
Facilitated bedside procedures to enhance patient care and outcomes including intubations and line insertions.
Responded to Rapid Responses and Code Blue events throughout the hospital.
Coordinated daily staffing, patient assignments, and ICU throughput as Charge RN to ensure optimal care delivery.
Resolved urgent patient, family, and staff concerns, enhancing communication and trust within the care team with professionalism and empathy.
Surgical RN
3 Years 7 Months
Saint Joseph Medical Center | 02.2013 - 09.2016
Delivered holistic care from admission through discharge, collaborating with multidisciplinary teams to enhance patient outcomes.
Educated patients and families, fostering understanding and engagement in care processes.
Delegated tasks to nursing assistants, ensuring safe execution and quality of patient care.
Ensured culturally competent care for diverse patient populations.
Documented care accurately in the EMR and maintained isolation precautions.
Served as Clinical Leadership Council Representative and Unit-Based Leadership Council Chair.
Education
Master of Science - Healthcare System Leadership
Lewis University | Romeoville, IL | 05-2027
Expected
Bachelor of Science - Nursing
Saint Xavier University | Chicago, IL | 05-2012
Skills
Patient Flow Management
Capacity Optimization
Emergency Management
Regulatory Compliance
Data Interpretation
Process Improvement
Workforce Optimization
Clinical Leadership Collaboration
Interdisciplinary Collaboration
Certification
Registered Nurse, State of Illinois
Basic Life Support (BLS)
CAVRN
Affiliations
Sigma Theta Tau International Honor Society of Nursing
National Society of Leadership and Success
Timeline
Assistant Clinical RN Manager
Advocate Health Care – Patient Command Center
06.2023 - CurrentRead More
Patient Command Center RN
Advocate Health Care – Patient Command Center
08.2021 - 06.2023Read More
ICU RN
Saint Joseph Medical Center
09.2016 - 08.2021Read More
Surgical RN
Saint Joseph Medical Center
02.2013 - 09.2016Read More
Lewis University
Master of Science from Healthcare System Leadership