Amy Reilly
Bayville,NJ
Summary
Dynamic Restaurant Manager with expertise in inventory management, staff scheduling, and enhancing guest experiences. Proven ability to lead teams, develop sales strategies, and resolve customer feedback effectively.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
P.F. Chang's Bistro
Atlantic City, New Jersey
06.2026 - Current
- - Help run daily restaurant operations to support smooth service and guest satisfaction.
- Manage inventory levels and ordered supplies to maintain stock availability.
- Coordinate staff schedules to optimize coverage during peak hours.
- Facilitate team meetings to communicate updates and address concerns effectively.
- Enhance guest experiences by addressing feedback and resolving issues promptly.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- - Train and guide staff on menu knowledge and customer service steps.
- - Monitor inventory levels and placed supply orders to keep stock available.
- - Applies health and safety standards to maintain regulatory compliance.
Manager in Training
P.F. Chang's Bistro
Freehold, New Jersey
05.2026 - 06.2026
- Contributed to development of sales strategies and customer retention plans to drive revenue growth.
- Coached and mentored team members to improve skills and boost morale.
- Trained staff on menu items and service standards to enhance customer experience.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Participated in team meetings to discuss project progress and challenges.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Server/Bartender, Hospitality Lead
P.F. Chang's Bistro
Toms River, New Jersey
03.2022 - 05.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Prepared and served drinks according to standard recipes and customer preferences.
- Maintained cleanliness and organization of the bar and dining areas.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored bar inventory and restocked low items to maintain service efficiency.
- Collaborated with kitchen staff to coordinate timely food delivery, enhancing guest satisfaction.
- Assisted in training new staff on service protocols and menu offerings.
- Organized bar supplies in stock room for quick retrieval, supporting smooth operations. in stock room to support timely and efficient retrieval and replenishment.
- Arranged bottles and glasses behind the bar to make attractive displays.
Server
Buffalo Wild Wings
Brick, NJ
02.2022 - 04.2022
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Welcomed guests at the entrance and provided menus.
- Supported training efforts for new servers new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Cleaned tables and chairs to prepare the dining area for next customers.
- Prepared checks, itemizing total meal costs and taxes.
Assistant Restaurant Manager
IHOP
Toms River, New Jersey
04.2019 - 02.2022
- Oversaw dining experience to maintain quality service and ensure timely responses.
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Directed restaurant employees to foster a collaborative and efficient work environment.
- Supervised food preparation, ordering of supplies, and inventory control.
- Executed promotional campaigns that increased customer engagement and satisfaction.
Education
Associate of Arts - Associate of Arts (AA)
Ocean County College
Toms River, NJ06-2025
Skills
- Inventory management
- Staff scheduling
- Food safety standards
- Menu instruction
- Sales forecasting
- Revenue growth tactics
- Customer relationship management
- Customer feedback management
- Performance monitoring
- Team leadership
- Employee coaching
Timeline
Restaurant Manager
P.F. Chang's Bistro
06.2026 - Current
Manager in Training
P.F. Chang's Bistro
05.2026 - 06.2026
Server/Bartender, Hospitality Lead
P.F. Chang's Bistro
03.2022 - 05.2026
Server
Buffalo Wild Wings
02.2022 - 04.2022
Assistant Restaurant Manager
IHOP
04.2019 - 02.2022
Associate of Arts - Associate of Arts (AA)
Ocean County College