Summary
Overview
Work History
Education
Skills
Timeline

Amy Rice

Athens,AL

Summary

Dynamic Trainer and Team Leader Manager with a proven track record at Chic-Fil-A and What-a-burger Restaurant. Excelled in mentoring and strategic planning, enhancing staff development and team productivity. Skilled in creative problem solving and interpersonal communication, achieving significant improvements in training effectiveness and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Trainer

Chic-Fil-A
08.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.


  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.


  • Coached employees on best practices, providing constructive feedback to support their professional growth.


  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Team Leader Manager

What-a-burger Restaurant
09.2022 - 08.2023
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.


  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.


  • Led employee relations through effective communication, coaching, training, and development.


  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Education

No Degree - Mechanical Engineering

Calhoun Community College, Huntsville, AL
05-2027
  • 3.8 GPA
  • Dean's List [Fall, 2024]


Skills

  • New hire training
  • Planning and coordination
  • Creative problem solving
  • Interpersonal communication
  • Attention to detail

Timeline

Trainer - Chic-Fil-A
08.2023 - Current
Team Leader Manager - What-a-burger Restaurant
09.2022 - 08.2023
Calhoun Community College - No Degree, Mechanical Engineering

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Amy Rice