Amy Roby
Lacey,WA
Summary
Experienced Job Title with a proven track record in effectively overseeing multiple tasks and managing employees. Committed to delivering outstanding customer service and assistance, I take pride in my strong work ethic, integrity, and dedication to excellence. Possessing exceptional attention to detail, organization, and communication skills, I am able to handle multiple responsibilities and meet deadlines. My commitment to providing exceptional customer service has been recognized through awards as a team player. Additionally, I have demonstrated proficiency in accurately managing financial transactions. Motivated to continuously grow and learn, I approach challenges with a positive and adaptable attitude.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Patient Service Representative
Community Health Care
Puyallup, WA
02.2025 - Current
- Managed patient inquiries and scheduled appointments efficiently using electronic health record systems.
- Resolved issues efficiently to boost patient satisfaction.
- Coordinated with healthcare providers to ensure timely communication of patient needs and follow-up care instructions.
- Assisted patients in understanding insurance benefits and payment options, streamlining the billing process.
Delivery Specialist
Uber Eats
Olympia, WA
09.2022 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
Life Enrichment Personal Care Specialist
Janice Sipila C/o Evie Sipila
Tumwater, WA
09.2023 - 11.2024
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Implemented creative approaches to engage clients cognitively through stimulating activities such as puzzles, games, or memory-enhancing exercises.
- Utilized effective problem-solving skills when facing challenges or emergencies within the caregiving environment.
- Skilled in managing challenging behaviors exhibited by clients due to cognitive decline or mental health issues.
- Facilitated social engagement for clients by arranging outings, encouraging participation in community events, or offering companionship during leisure time activities.
- Promoted a safe and comfortable environment for clients by maintaining clean living spaces and addressing potential hazards.
- Collaborated effectively with other healthcare professionals to optimize client care and facilitate seamless service transitions.
- Adapted quickly to changing client needs or preferences, demonstrating flexibility and commitment to exceptional care provision.
Admitting Representative
St Joseph Providence Hospital
Olympia, WA
11.2011 - 09.2022
- Interview patients to accurately obtain admission forms while explaining policies, hold discussions on financial responsibility and collect payment's
- Perform insurance verification, authorization and notification
- Prepare documents for workers compensation program and fax to appropriate companies while upholding privacy policies
Patient Service Representative
Kaiser Permanente
Olympia, WA
09.2000 - 02.2009
- Perform general reception duties, including answering telephones, making appointments, maintaining provider calendars, accessing accounts, cashiering and entering data
- Responsible for operating 150 line telephone switchboard
- Answering questions, routing calls and utilizing overhead intercoms
Restaurant Lead Server
Dennys Restaurant
Seattle, WA
09.1997 - 04.2000
- Ensured the best customer service by engaging fully by focusing on the needs of the payment's
- Deliver food and beverages in a friendly, timely manner
- Performed day to day restaurant operation by handling orders, operating personal banks, and cleaning with a positive attitude
- Lead a team of staff with enthusiasm, assisting the manager, and handling end of shift transactions by closing shift and submitting daily deposits
Education
Graduate - Massage Therapy Program
Ashmead College
Fife, WA01.2004
Graduate -
River Ridge High School
Lacey, WA01.1995
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Safety protocols and procedures
References
Available upon request
Timeline
Patient Service Representative
Community Health Care
02.2025 - Current
Life Enrichment Personal Care Specialist
Janice Sipila C/o Evie Sipila
09.2023 - 11.2024
Delivery Specialist
Uber Eats
09.2022 - Current
Admitting Representative
St Joseph Providence Hospital
11.2011 - 09.2022
Patient Service Representative
Kaiser Permanente
09.2000 - 02.2009
Restaurant Lead Server
Dennys Restaurant
09.1997 - 04.2000
Graduate - Massage Therapy Program
Ashmead College
Graduate -
River Ridge High School