Amy Roper
Arlington,TX
Summary
Detail-oriented and skilled professional known for optimizing clinic operations and enhancing service delivery. Strong background in training and mentoring staff, with a focus on improving patient care and ensuring HIPAA compliance.
Overview
14
14
years of professional experience
Work History
Clinic Manager
Spay Neuter Network
Fort Worth, TX
02.2023 - 06.2026
- Oversaw daily clinic operations, ensuring efficiency and high-quality service delivery.
- Developed and implemented protocols to enhance patient care and streamline workflows.
- Trained and mentored staff on best practices in veterinary procedures and customer service.
- Managed inventory systems to optimize resource allocation and reduce waste.
- Streamlined patient scheduling processes to enhance clinic efficiency.
- Coordinated cross-functional teams to ensure compliance with healthcare regulations and standards.
- Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
- Implemented quality control measures to monitor staff performance, improve service delivery, and maintain a positive work environment.
- Facilitated regular team meetings for open communication channels, addressing concerns, and sharing best practices among staff members.
- Developed and implemented staff training programs for improved skillsets and increased employee retention rates.
- Hired, trained and supervised employees to maintain team of high performers.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
Receptionist
Shelton's Salon and Spa
Arlington, TX
08.2018 - 12.2022
- Assisted in inventory management, tracking product levels and ordering supplies as needed.
- Maintained cleanliness and organization of reception area, enhancing overall client experience.
- Handled client inquiries and complaints with professionalism, fostering positive relationships and loyalty.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated appointment scheduling using salon management software to optimize service delivery.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduling for 20+ Stylists
- Shipping/Receiving
- Open/Closed Business (Traveled between two locations)
Center Manager
European Wax Center
Arlington, TX
07.2014 - 07.2018
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Managed staff schedules, optimizing team performance and coverage for peak hours.
- Trained and mentored new employees on customer service protocols and operational procedures.
- Implemented inventory management systems to streamline product availability and reduce waste.
- Analyzed customer feedback to enhance service quality and improve guest experience.
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
- Managed all associates by completing performance reviews.
- Managed all inventory weekly.
- Setting/ Exceeded goals set for the company.
- Trained many associates including most of the current Managers at the company.
Sales Associate
Ciggy Stick
Arlington, TX
05.2012 - 07.2014
- Engaged customers to identify needs and recommend appropriate products.
- Maintained product displays to enhance visual appeal and promote sales.
- Processed transactions efficiently using point-of-sale systems.
- Trained new staff on customer service standards and product knowledge.
- Made daily deposits for the company.
- Sales
- Employee of the month for hitting top sales.
Education
Cosmetology - Cosmetology
Ogle School of Hair, Skin And Nails
Arlington, TX05-2012
High School Diploma -
Mansfield Legacy High School
Mansfield, TX06-2010
Skills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Operations management
- Scheduling
- Medical billing
- Critical thinking
- Employee performance evaluations
- Training and mentoring
- Drug inventory management
- Excel
- Word
Languages
Spanish
Timeline
Clinic Manager
Spay Neuter Network
02.2023 - 06.2026
Receptionist
Shelton's Salon and Spa
08.2018 - 12.2022
Center Manager
European Wax Center
07.2014 - 07.2018
Sales Associate
Ciggy Stick
05.2012 - 07.2014
Cosmetology - Cosmetology
Ogle School of Hair, Skin And Nails
High School Diploma -
Mansfield Legacy High School