Amy Roque De Escobar
Surveillance Supervisor
Las Vegas,NV
Summary
Over 18 years working in the gaming industry including Luxury properties on the Strip. Over 9 years experience in Gaming Surveillance and 9 years as a multi-game dealer and working in a supervisory role.
Overview
17
17
years of professional experience
Work History
Surveillance Supervisor
Aria Casino
Las Vegas, NV
08.2021 - Current
- Supervise Operators and Lead Operators in the day to day operations of the Surveillance Department.
- Use CCTV system to monitor tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified procedure violations.
- Backup Time editor,
- Train new employees and existing employees on game knowledge and Department programs and polices.
- Assisted in interviewing potential new employees and issuing LSR's.
Surveillance Lead Operator
The Mirage Casino
Las Vegas, NV
11.2017 - 08.2021
- Monitor Table Games, Poker, Count Room, Cage, Race and Sports and Slots.
- Oversee the daily operations when the Room Manager was absent.
- Map editing responsibilities
- Held weekly training in table games and cheating prevention.
Surveillance Operator
The Mirage Casino
Las Vegas, NV
03.2012 - 11.2017
- Operate CCTV system, save video and conduct routine checks of the equipment.
- Report writing
- Enforce policies and procedures throughout the casino
Dual Rate Table Games Supervisor
The Venetian
Las Vegas , NV
12.2007 - 12.2010
- Interacted with guests to promote positive atmosphere and a great guest experience.
- Monitored chips transactions, table inventories and player win ratios.
- Rated guests play.
- Watched closely to catch errors and notified Surveillance of irregularities.
- Dealt and Supervised BJ, Roulette, Pai Gow, Baccarat, and Carnival Games.
Education
Bachelor of Arts - Criminal Justice
UNLV
Las Vegas12.2021
Skills
- Proficient in Word, Excel, Power Point
- CCTV Surveillance System
- Leadership Skills
- ITrak, Patron Management, Epac, Poker Watch, Table Manager,
- Face Recognition Program
- Teamwork
- Customer Service Skills
- Kronos- Time Editor
Timeline
Surveillance Supervisor
Aria Casino
08.2021 - Current
Surveillance Lead Operator
The Mirage Casino
11.2017 - 08.2021
Surveillance Operator
The Mirage Casino
03.2012 - 11.2017
Dual Rate Table Games Supervisor
The Venetian
12.2007 - 12.2010
Bachelor of Arts - Criminal Justice
UNLV